We are looking for a self-driven and experienced Collection Specialist to join our team in Guadalajara Jalisco. Acting as a bridge between our Accounting and Customer Support teams by helping our clients clear their missed or outstanding payments.- Functions in a fast-paced goal-orientated environment to reduce delinquent accounts- Delivers superior performance and results against KPI goals- Proactively reaches out to delinquent accounts to collect payment to avoid lapse in services- Takes inbound calls to collect payment and reactivate services that have lapsed due to non-payment- Assists in the efforts to update contact, company, and billing information to obtain payment- Assists with providing renewal quotes to clients for upcoming renewals- Provides all accounts receivable, customer service and collections efforts for assigned accounts- Provides customers with a great experience that increases their lifetime value- Delivers prompt and accurate submission of any required documentation, notes and record keeping in our proprietary systems (ticket system and CRM)**Qualifications**- Excellent written and verbal communication skills- Bilingual - English, Portuguese- Maintains a positive attitude under pressure- Comfortable handling escalated customer interactions- Great active listening (and reading) skills to ensure you understand each customer's needs- At least 1 year of working in a call center environment/High volume of calls- A basic understanding using the Microsoft Suite of products- Experience with CRM tools such as Microsoft Dynamics or FreshDesk**Additional information**Grab the opportunity to provide active input on a fast-growing company and TeamViewer product downloaded and used thousands of times every day, all around the world.- Our teams collaborate and work with each other towards a common goal.- We truly live and celebrate our cultural diversity: our colleagues come from more than 70 countries and speak more than 40 languages.- It's all about the team: become part of a community that values respect, support, and open feedback- Enjoy an attractive workplace with modern equipment within a dynamic company that enjoys continuous, healthy growth- Benefit from learning opportunities - internal & external- Health Benefits: ?major medical expenses services- Food Vouchers- Paid Vacations / PTOPay: $20,000.00 - $25,000.00 per monthAbility to commute/relocate:- Guadalajara, Jal.: Reliably commute or planning to relocate before starting work (required)Expected Start Date: 06/02/2023
