Client Services Representative In French (To Work

Role & Responsibilities: Our Client Services team works in the same open office space as the other Givex departments and respond- This includes answering questions,timely problem resolution and coordinating follow up action steps pertaining toperforming gift card transactions, transaction reports, Point of Saleconnectivity, passwords and terminal behavior (registration and exchanges),etc.- Participate in 2 4/ 7 rotationschedules (extra compensation, schedules planned in advance)- Use system tables to control thesetup of the client and the hardware, software, and overall system flow- Troubleshooting, documenting,refining internal processes- Support training of clients- Participate in quarterly systemreleases as part of virtual promotion teams- Daily system regression testing ofour core system- Document and provide knowledgetransfer ( figure outhow a new piece of hardware/software works)Required Knowledge, Skills & Abilities- Call center Importante empresa and proven technical supportImportante empresa is an asset- Able to work an on-call rotation schedule (eveningsand weekends)- Multi-tasker who can work to deadlines, manage detail,and balance the three areas above- Excellent telephone communication skills and writingskills- Interested in technology- Passion for "support type" work- Willingness to learn, take on new responsibilities anddevelop a career at Givex- Experienced in word processing and other MS Officeproducts (Word, Excel, Outlook)- Experienced at troubleshooting, analytical and problem-solvingskills- Demonstrated technical aptitude (general understandingand comfort level with technology)- Basic knowledge of networking (an asset)- Documentation and reporting skills- Multilingualism is an asset (French, Spanish, English)