Job Description Generates revenue by determining charges, invoicing customers and forwarding invoices to customers. Secures revenue by collecting accounts; monitoring and pursuing delinquent accounts and making payment arrangements. Answers phones and assists customers. Obtains patient information from Consultant and determines patient invoice per written contracts by capturing services noted in Service Record; clarifying services with Consultants and Dispatch. Identifies responsible party by examining Service Record and Dispatch information. Issues invoice by entering service data; calculating charges; mail and/or scan and email invoices. Scan and email Progress Notes to Pharmacy contacts. Resolves billing issues by discussing contract with third-party payer (facilities); negotiating settlement. Collects delinquent accounts by establishing payment arrangements with patients; monitoring payments; following up with patients when payment lapses occur. Verifies validity of account discrepancies by obtaining and investigating information from Consultants, dispatch, and from customers; resolves valid or invalid authorized deductions by entering adjusting entries and by following procedures. Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department. Summarizes receivables by maintaining invoice accounts; verifying totals; preparing reports for weekly A/R meeting. Reviews X-ray subcontractor invoices for accuracy, negotiates services and costs per contracts, forwards accurate invoices to Accounts Payable. Answer phones, gathers information from Facilities/ Pharmacies (customers) and forwards information to Staffing; assists customers with needs when possible. Maintains operations by following policies and procedures; reporting needed changes. Maintains customer confidence and protects operations by keeping information confidential. Provides secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies. Updates job knowledge by participating in educational opportunities; reading professional publications. Accomplishes both personal and company goals and enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Maintains quality service by following organization standards. Avoids legal challenges by complying with legal requirements. Serves company and contributes to team effort by backing up other office positions, completing other assigned duties and accomplishing results as needed. Other projects as assigned by the billing/ supply supervisor Qualifications Must have an associate degree or higher. Must have prior billing experience. Detail orientated. Strong time management skills.
