Bilingual Aftermarket Engineer - Automotive Parts Industry

PRIMARY DUTIES AND RESPONSIBILITIES Customer Support: - Respond promptly to customer inquiries and provide technical assistance via phone, email, or in person.- Effectively communicate complex technical information to both technical and non-technical customers.2.Problem Resolution: - Diagnose and troubleshoot technical issues, collaborating with cross-functional teams to ensure timely and effective problem resolution.- Document and track customer issues, ensuring comprehensive and accurate records.3.Product Knowledge: - Stay up-to-date with the latest features and updates of our automotive products.- Provide training to customers on product usage and maintenance.4.Quality Assurance: - Collaborate with the quality assurance team to identify and address recurring product issues.- Conduct root cause analysis to prevent future problems and improve overall product quality.5.Technical Documentation: - Contribute to the creation and maintenance of technical documentation, including manuals, guides, and FAQs.6.Customer Feedback: - Gather and analyze customer feedback to identify areas for improvement and potential product enhancements.- Work with the product development team to communicate customer needs and insights.7.Collaboration: - Collaborate with internal teams, including sales, engineering, and production, to provide seamless customer support.Participate in cross-functional projects to enhance overall customer experience.+5 años de experiencia en refacciones auotmotrices - Technical customer service|+3 años experiencia en Technical customer service - vehiculos pesados y ligeros EDUCATION AND QUALIFICATIONS Bachelor's degree in a relevant technical (Mechanical or Automotive Engineer) field or equivalent work experience.Minimum 5 years customer service experience in a manufacturing/distribution environment Experience with business ERP systems (SAP a plus) and Microsoft Office Suite SKILLS AND COMPETENCIES Proven experience in technical support or a related customer-facing role within the automotive industry.- Strong analytical and problem-solving skills.- Excellent communication and interpersonal abilities.- Familiarity with automotive systems and components.- Proficiency in using CRM software and other relevant tools.Prestaciones superiores de ley + bonos