Analyst, Operations

**Description**:**Purpose****Essential Duties**- **Participate in business enhancements on the Merchant Accounting System, back-end processing and ancillary systems.**- **Will manage team releases, coordinate with internal customers on platform operations**- **Provide second-level support for Global internal teams as it relates to the Merchant Accounting System, back-end processing and ancillary systems.**- **Will provide assistance in the creation and maintenance of Merchant Accounting Operations procedures and processes**- **Work on assignments requiring considerable initiative. Understand implications of work and make recommendations for solutions.**- **Will be available to provide 24/7 on-call support for the Merchant Accounting System****Other Duties**- **Will establish and maintain key relationships with internal and external customers to ensure work products are delivered in a timely manner**- **Will drive initiatives, collaborate with other teams and resources****Required Qualifications**- **Bachelor's Degree or relevant experience in lieu of education**- **Typically Minimum 2 years Relevant Experience**- **IT or Business related study**- **Able to work days, Mon-Fri, 8 AM to 5 PM.**- **Must be available for 24/7 On-Call production support.**- **Google Suite experience****Preferred Qualifications**- **Demonstrated ability working in a high volume, high availability environment**- **Merchant Accounting System (MAS) knowledge****Career Path****Operations Analyst II****Senior Analyst****Lead or Principal Analyst****Program, Project or Operations Manager