Line of Service
Advisory Industry/Sector
Not Applicable Specialism
Platform Engineering & Architecture Management Level
Manager Job Description & Summary
A career in our Service Management practice, within Cloud Computing and Networking services, will provide you with the opportunity to focus on the joint business relationship between PwC and Google, HP, Microsoft, Oracle, SAP, and other cloud based platforms to bring new and innovative services to some of the largest companies. We help our clients adopt the cloud to transform Information Technology, scale and streamline operations and create new cloud based businesses through our strong alliances. You'll be at the forefront of helping organisations around the globe adopt innovative technology solutions that optimise business processes or enable scalable technology.
Our team helps organisations transform their Information Technology operations into additional sources of revenue by improving Information Technology service delivery, cost efficiency, and customer satisfaction. As part of the team, you'll help our clients design and implement process strategies to address gaps in their cloud service delivery and service management proficiency. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
Develop new skills outside of comfort zone. Act to resolve issues which prevent the team working effectively. Coach others, recognise their strengths, and encourage them to take ownership of their personal development. Analyse complex ideas or proposals and build a range of meaningful recommendations. Use multiple sources of information including broader stakeholder views to develop solutions and recommendations. Address sub-standard work or work that does not meet firm's/client's expectations. Use data and insights to inform conclusions and support decision-making. Develop a point of view on key global trends, and how they impact clients. Manage a variety of viewpoints to build consensus and create positive outcomes for all parties. Simplify complex messages, highlighting and summarising key points. Uphold the firm's code of ethics and business conduct. In this role, you will partner with a global Cloud Hyperscaler to help customers adopt their products. You will work across 5-6 accounts to understand their strategy and how to help them adopt cloud solutions . You will be a coach/mentor for 2-3 TAMs to provide an escalation point for their account management activities as well as mentor them across their different job duties.
For each of your accounts:
Lead and accelerate the successful adoption of Cloud at leading organizations, guiding them through the technical facets of their Cloud transformation journey.
Engage with diverse stakeholder groups, including executives of enterprises and a cross-functional and geographically dispersed team.
Manage the delivery of Professional Services engagements to drive adoption of Cloud services.
Provide technical guidance & manage timelines, milestones, migration goals, & business transformation
Advocate for customer needs in order to overcome adoption blockers and drive feature development. Lead across multiple work streams and teams to maintain customer momentum.
Develop stakeholders relationships to understand a customer's business & develop strategic roadmaps.
Lead quarterly business reviews and executive sessions to better understand business and technical needs.
Plan for customer events and launches, partnering with support, engineering, and site reliability engineering to ensure customer success. Work with customers and support to guide issues/escalations to resolution.
Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Cloud adoption
Qualifications Bachelor's degree or equivalent practical experience.
5-7 years of experience in a technical customer facing role including: project management, delivery manager, scrum master, or technical manager/lead of a cloud delivery team
Ability to communicate in English and Spanish fluently.
Experience working with clients to solve ambiguous problems and apply technology to develop solutions to address complex client situations.
Experience collaborating in a multi-stakeholder environment (both within client and across multiple vendors) to align parties to technology solution, future policy/processes, or governance changes
Knowledge of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage, or content delivery networks.
Ability to travel up to 20% of the time regionally/US as required.
Certifications (minimum 1, preferred 2 or all)
Foundational - Cloud Digital Leader
Cloud Architect
Cloud Engineer
Professional Skills Executive and Technical written communications
Executive and Technical oral communications (ability to structure workshops, lead meetings, and engage with clients)
Ability to take ambiguous situations and define the working structure to drive the path forward to enable cloud adoption
Ability to manage individual account details (escalations, stakeholders, todos)
Ability to manage 2-3 TAMs (senior support for escalations, quality assurance for each TAMs account details - escalations, todos, stakeholders, executive communications, etc.)
Propose recommendations for process improvements to improve PwC /client TAM program
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified)
Required Skills Optional Skills Desired Languages (If blank, desired languages not specified)
Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required? Job Posting End Date
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