Work Force Management Planner

Work Force Management Planner
Empresa:

Call Center Services International


Work Force Management Planner

Detalles de la oferta

Job Responsibilities: The WFM Planner is responsible for all aspects of real time monitoring, forecasting, planning, scheduling and reporting of call center metrics. This includes, and not limited to, preparing accurate and timely short and long-term predictions of contacts offered and handle times and developing the corresponding schedules. Qualifications: • Minimum 2 years experience in a forecasting role • WFM Planners need to know how to read: SLAs, skills, call volume, forecast, coverage, FTEs, WFM KPIs, etc. • Proficient knowledge using CRM’s such as: TotalView, NICE, Five9, etc. Hard Skills: • Analytical skills such as: - Communication - Critical thinking - Data Analysis - Research - Creativity / Problem solving • Proficient Skills with Microsoft Office (Excel, Visio, Outlook, Word, etc.) Soft Skills: • Focus • Team-work • Multi-tasker • Organized • Ethical standards


Fuente: Talenteca_Xml


Área:

  • Otros / Otros

Requisitos

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