Work At Home Bilingual Agent

Work At Home Bilingual Agent
Empresa:

Sitel Mexico


Work At Home Bilingual Agent

Detalles de la oferta

Work at home bilingual agent Position Description - Back office work
- Sending communication to ECP ( Eye Care Professionals)
- Capture of data.
- Email follow up with Eye Care professionals.
- Provide a high Level of professional and competent service assistance.
- Effectively communicates resolution to customer, summarize ideas and provide concise answers.
- Process comments and notes in the systems for each interaction, providing information for further to reference to partners.
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
- Escalate issues to the coach when resolution is not available and follow the chain of command.
- Create a positive impression of the Essilor brand whenever interacting with customers

Requirements

- 6 months minimum call center experience (Desired)
- Experience in Technical support or call center ( Desired )
- Very familiar with navigation of PC
- Full time schedule availability (Monday to Saturday)
- Drug Test successful.
- Background Check successful.
- You must have an active internet connection at home at least 20 mbps
- Schedule availability

Communications Skills

- Strong typing skills
- Ability to read accurately using proper grammar, good enunciation and smooth flow.
- Ability to empathize with the customer.

Customer Service Skills

- Ability to build rapport.
- Ability to build and gain the customer trust by: listening & understanding and where possible.Exceeding their needs.
- Ability to identify and respond to customers’ needs

Problem Solving Skills

- Ability to recognize and resolve problems
- Excellent Trouble shooting skills.
- Excellent negotiation skills.
- Ability to prioritize tasks in order of importance and manage time
- ·Effectively to ensure deadlines are met

We offer

- Paid training
- Law Benefits
- 2 days off
- Flexible hours to combine with school or other activity
- Saving Fund
- Minor Medical Expenses Insurance for you and your family
- Life insurance
- Scholarships
- Pantry vouchers and much more

APPLY TODAY!

This is a work at home position you must have an internet connection at home at least 20 mbps

WhatsApp 8111978756

Phone number 82204321

- Nivel de educación deseada:
Media Superior

- Nivel de experiencia deseada:
Nivel Medio

- Sector:
Atención al cliente

- Tipo de empleo:

- Estado:
Nuevo León

- Aplicar a este empleo

- Aplicar con Indeed

publicidad


Fuente: Bebee2


Área:

Requisitos


Conocimientos:

  • Internet
  • Internet
  • Publicidad

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