Tress System Analyst

Tress System Analyst
Empresa:

Poly México


Tress System Analyst

Detalles de la oferta

Descripción y detalle de las actividades
Position Summary

The TRESS system analyst will provide day to day tier 1 support to different departments in our manufacturing facility, mostly focused in HR, Payroll and customs; providing solutions and improvements to different processes and users.

The TRESS system analyst must clearly communicate with the customers to gather requirements and translate them to solutions using the standard tools of the company, through information systems, analyzing, designing and creating software and applications for different purposes as well as improvements or changes to existing systems.

He will be responsible for training users as well as monitoring the released IT applications.

Responsibilities:
• Provides day to day support to existing IT solutions.
• Main responsible for managing tress system.
• Create reports in tress system.
• Manage users in tress system.
• Create and manage users in Sql server.
• Manage Tress system upgrades.
• Talking to users (requirements gathering).
• Validates results by testing programs.
• Providing training and user manuals to users of a new system.
• Supporting users on change control and system updates.
• Logging detailed and accurate data on Service Desk ticket management tool (Service-Now).
• Follow documented processes and procedures.
• Compliance with environmental, health & safety practices.
• Participate in IT related projects as needed.
• Other duties as assigned.
Experiencia y requisitos
Desired Qualifications:

• Experience managing and supporting TRESS system or similar HR/Payroll system.
• Experience in MasOrden system.
• Experience with SQL Server database and SQL statements.
• Experience in INTRADE or similar import/export systems is a plus.
• Previous experience in supporting users in a manufacturing environment.
• Highly customer focused, detail oriented individual.
• Analytical and critical thinking skills, attention to detail, consistent follow-through to assure problems are resolved.
• Patience and strong desire to help others accomplish their goals.
• Strong work ethic.
• Microsoft Office 365 is a plus (Sharepoint 365).
• Experience in a programing language such as ASP.net, C#, VB, PHP or Java is a plus.

Language Requirements:
• Bilingual - English and Spanish written and verbal communication skills
Sitio web de la empresa:
https://www.poly.com/us/en
Tipo de contrato:
Permanente
Jornada:
Permanente
Nivel de estudios:
Permanente

Requisitos


Conocimientos:

  • Java
  • PHP
  • SQL

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