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Transportation And Customer Support Analyst

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Transportation And Customer Support Analyst
Empresa:

Schneider Mexico


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Transportation And Customer Support Analyst

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Detalles de la oferta

objetivethe customer experience analyst works closely with the customer and schneider operations to coordinate shipping operations and ensure our services exceed the expectations of the customer.this role is responsible:-for forecasting volume and ensuring adequate capacity of equipment and drivers are available to service customer needs at all times.-monitor the status of freight and communicate with the customer any delays as well as work to resolve any issues.-handle a variety of service requests and issues independently by having a comprehensive understanding of processes, systems, commodities, and equipment used daily.essential job duties and responsibilities:-take responsibility of orders/issues from beginning to end to successfully fulfill our customers and driver needs.-ensure all necessary documentation is complete and received by third parties on time.-host calls with operations to identify the border crossing flows and ensure third parties are following the work load appropriately-serves as a liaison on all activities between mx operations/carriers and their executions.-regularly communicate and coordinate with mexico and u.s. operations team to ensure adequate supply of empty trailers and driver capacity to meet volume needs of customer.-effectively monitor container pools and work with customers to achieve needed box velocity for the market. proactively recommend adjustments (internal and external) as volume dictates.-consistent communication to identify surges in production plan, incomplete or complete orders, over time either in production or shipping department.-management and distribution of reports. ensure all customer, commodity, and shipment information is up to date and accurate in profiles, qswis and order automation templates.-analyze service defects and trends to determine root causes and communicate service challenges and gaps.-develop and maintain strong relationships with customer base.-operate in a fast paced, multi-system role requiring computer and technical acumen.-utilize volume forecast logic to determine freight solicitation/acceptance/rejection based on network flows in a rapidly changing environment. recommend adjustments to external customers volume forecasts and internal targets as needed.-maintain a strong understanding of accessorial revenue, billable events, and authorizations required for these accounts.-be a positive role model, provide support and enthusiasm while exhibiting behavior in alignment with our core values.competences & skills-communicationdiversity & inclusion/team playerpositive impactproblem solving & decision makingresults orientationfunctional & technical expertise-customer service skills-attention to detail-bilingualother[if !supportlists]·[endif]microsoft excel and outlook skills required.work zone: monterrey


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