Transition & Implementation Specialist

Transition & Implementation Specialist


Transition & Implementation Specialist

Detalles de la oferta

Job DescriptionThe Transition & Implementation Agent is responsible for planning and managing a successful customer transition for brokerage and multi-product accounts, from the award of business through the daily execution of branch operations.The Transition & Implementation Agent will direct and manage the day-to-day activities of implementing new business with in the Expeditors Network. This is accomplished by defining the scope and complexity of the business to be transitioned, customizing the transition plan according to product needs following the four phases of the transition plan. The Transition & Implementation Agent will direct cross-functional teams comprised of customer, local operation, analysts, product and Information and Systems (support/development) personnel. Communication is required in many forms: email, project management tools and conference calls. Along with the product personnel, they are responsible for successfully implementing operational and systems solutions according to the scope of services.
Given customer information, review Transition and Implementation Checklist, review / prepare Scope of Work, prepare a transition plan, identify system needs, transition risks, and validate the needs assessment.
Drive Transition through Meetings & Conference Calls
Manage Project through the Transition Plan
Address all requirements (Standard Operating Procedures, Process Flow, Billing, Compliance, System, Management Tool, Legal, Training)
Work to successfully close out the Transition & Implementation process by providing a successful review and Transition completion forms.
Explain transition process to ‘beginners’
Develop a Transition Timeline for business and systems
Document and implement agreed upon procedures
Point of contact for customer, sales, management, etc
Coordinate effective calls and meetings
Handle conflict and difficult conversations effectively
Define complexity of business awarded
Communicate customer’s requirements to management and involved products
Identify risks to transitions’ success and/or go live expectationsCommunicate red flags / concerns to product managers
Manage transition resources, scope, schedule and quality
Recommend and Implement technology solutions to avoid manual input and minimize risk
Become an expert in all Expeditors systems, tools, and products
Communicate project status to product teams, sponsors, and branch operations
Communicate regulatory or industry information to customers and to the network
Significant travel required (60-80% short notice)
Qualifications3 year minimum of industry experience with general knowledge in supply chain management
2 year minimum experience managing projects and teams (preferred recent experience)
4 year college degree preferred
Exceptional customer service skills
Ability to document business process flows
Outstanding communication skills including written and presentation
Leadership skills including facilitation, motivation, negotiation and team-building
Passion and drive to support a team toward winning results
Confidence to make decisions in response to changing conditions
Organizational skills
Ability to work productively both individually and in a team environment
Ability to lead conference calls with multiple members
Interpersonal skills to foster collaboration among team members and customer
Ability to manage multiple tasks and projects
Proficient with data and data analysis using Word, Excel, PowerPoint, Visio, and other tools
Oral and written Fluency in English (90%+)
Accountable for own performance and willing to work towards improvement
Proactive approach to issues
Time management skills, attention to detail, and sense of urgency to achieve goals
Additional Informationnull

Fuente: Jobs4It


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