Piso 11, Av. Insurgentes Sur 105, 06600 Ciudad de México DIF, Mexico
Join Odoo, a growing software company with a killer producta huge global community, as well as a fun and exciting work environment.
Apply Now! Recruitment Guidebook
Users of the Product
4,500,000
Company Growth
60% Year over year
Company Maturity
Profitable
We are currently searching for a highly motivated candidate to
join our Tehnical Support Specialist team in in Mexico City!
Team Size
25 people
What we expect
Odoo is the world's top open-source ERP SaaS software and Technical Support is the key to our future success! Technical Support Specialists coordinate with various service teams to strategically find the best solutions for businesses that use our software.
As a Technical Support Specialist here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers spanning across North America. This role collaborates with other client facing roles, is part of a growing team, and heavily impacts Odoo's success. We're looking for someone who is investigative, empathetic and has great communication skills. You understand small to medium sized businesses and the functions within them.
Product Complexity
Personal Evolution
Autonomy
Customer Relationship
Quality of Product / Tools
Responsibilities
Become an expert on all of the features and functions within Odoo's software applications
Provide expertise to clients seeking to use Odoo applications effectively
Create solutions and effectively communicate (written, verbal) to customers
Maximize customer satisfaction through timely and accurate resolution of customer inquiries/issues
Collaborate with Engineering, Product, and Developer teams to escalate critical issues
Resolve issues via email, chat, and phone
Gather feedback: our product team loves to crank out features that our users are asking for
Boost Customer Satisfaction and productivity
Must Have
Bachelor's degree required - Business or STEM preferred
Creative thinker and strategic problem solver
Ability to communicate technical concepts clearly and effectively, both written and orally
Excited to play an integral role in a rapidly evolving field
Nice to Have
1-3 years of professional experience
Business experience at an ERP
Experience/knowledge with SaaS/Cloud based applications
Sociable and outgoing
Willing to learn constantly and work proactively
Prior experience at a fast-growing startup
What's great in the job?
Great team of very smart people in a friendly and open culture.
No silly tools to use, no rigid working hours.
No waste of time in enterprise processes, real responsibilities and autonomy.
Expand your knowledge of various business industries.
Create content that will help our users on a daily basis.
Real responsibilities and challenges in a fast evolving company.