Technical Support Engineer

Technical Support Engineer
Empresa:

Cognex Corporation


Technical Support Engineer

Detalles de la oferta

The Company:
Cognex is the global leader in the exciting and growing field of machine vision. With over $800 million of cash in the bank and no debt, we are a financially strong international company with a culture that maintains the fast paced, creative environment of a startup. Our employees, proudly called “Cognoids,” take their work seriously, but don't take themselves seriously. Our Work Hard, Play Hard, Move Fast culture recognizes our employees for their innovation, perseverance and hard work in a fun, rewarding, and quirky environment.

The Team:
Technical Support supports Cognex customers using our sophisticated, industry-leading machine vision software in their cutting edge factory automation applications to analyze imagery (intensity, color, density, Z-data, etc.) in order to detect, identify and localize objects, make measurements, inspect for defects, and read encoded data in their products during production and shipment. Our customers come from diverse industries including consumer goods, aerospace, pharmaceuticals, robotics and electronics. In many cases, their products simply cannot be made without using Cognex’ vision technology.

The Role:
Critical to Cognex’ business overall, Technical Support Engineers acquire broad knowledge in all our products and gain visibility to multiple engineering functions within our company. There is a great track record for TSE’s later moving into those teams! The Technical Support team is comprised of engineers with computer science and/or electrical engineering degrees, with strong communications and programming skills, as well as a passion for helping customers solve real-world problems with their application development using machine vision technology.

Essential Functions:
Support our customers’ engineers, over email and phone, in the integration of Cognex machine vision systems into their fast-paced, interrupt-driven production and logistics environments.
Publish technical bulletins and knowledge-based articles for the company support website.
Report design problems or product bugs to R&D.
Qualify customer product repair and problem requests to generate return merchandise authorizations.

Knowledge, Skills and Abilities:
Programming skills in C#, VB, C++ or JAVA.
Comfort with debugging software and troubleshooting electrical hardware.
Excellent oral and written communications skills.
A problem solving temperament and an ability to multi-task.
Strong PC skills and local area networking familiarity.
Windows programming experience.
Familiarity with any of the following is desirable:
Machine vision applications, lighting or optics
PC hardware, operating systems and common applications
Industrial communications protocols such as EIP, DeviceNet, ProfiNet, etc.
Ladder logic and PLC programming
Able to speak English and Spanish fluently.
Minimum education and work experience required:
Bachelor’s Degree in Computer Science or Electrical Engineering, or equivalent.
2+ years’ experience in related high-tech support environment.


Fuente: Neuvoo_Ppc


Área:

  • Tecnologías de la Información / Programación

Requisitos

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