Technical Support Engineer

Technical Support Engineer
Empresa:

Schneider Electric México


Technical Support Engineer

Detalles de la oferta

Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of all its people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice.
Recommends solutions for industrial control applications including, but not limited to 3 phase power systems, machine safeguarding, load switching and transfer, voltage reduction, phase measurement, voltage monitoring, control and overload protection of squirrel cage inductive motors, solid state and electromechanical relay, sensor and timing systems as well as three or single-phase circuit disconnect operating mechanisms. D eliver information to improve and enhance customer experience . Support the customers to seek suitable solution that meets the needs of the customer.
Troubleshoots and provides engineering drawings, wiring diagrams, service bulletins based on the information includes but not limited to AC squirrel cage motor operating characteristics including full load and locked rotor currents, motor speed, motor torque, temperature rise, service factor, duty rating, jogging, plugging and sequencing.
Diagnoses root cause of product failures at a component level utilizing knowledge of magnet and armature assemblies, inrush and sealed currents, pick-up and seal-in and dropout voltages, effects of voltage variation, AC vibration due to oscillating magnetic field, phase imbalance, current amplification, voltage amplification and peak limiting. Develop and review knowledge documentation including white papers, troubleshooting guides and knowledge articles. Detailed includes but not limited to: electrical circuit wiring diagrams, electrical engineering drawings, instruction and service bulletins, technical user manual, programming instructions, tutorial sample program, product catalogs as well as industrial certifications include CE, UL, ATEX, NFPA and standards include NEMA, IEC, CSA, etc.
Responsible for configuring and troubleshooting remote monitoring and signaling achieved using the smart relay portfolio of devices which include but not limited to Zelio smart relay, GSM/ Analog PSTN modems, communication interfaces, programmable controllers, Human- Machine Interfaces, and local signaling solutions (stack and pilot lights), requires thorough understanding and implementation skills of TCP/IP, Ethernet, MODBUS protocol.
As a SME for smart relays, technical support engineer will be responsible for assisting customer for designing, procuring and installing relay system by using network communications and PLC/relay programming includes but not limited to LADDER logic or Function Block programming.
Document and follow up on all commitments and customer interactions.
Maintain a highly effective working relationship with cross functional members from all departments within the company and global colleagues from various cultures and backgrounds.
Determine next actions and seek clarity on vague or ambiguous reports from customers
Collaborate with internal functions such as marketing, engineering, and quality providing feedback about product design, product features and product gaps.
Develop, update and review knowledge-based documentation including White Papers, frequently asked Questions (FAQ's) and troubleshooting guides.
May include after hours on-call and weekend in-house support coverage.
Performs other related duties as assigned by his Manager
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