Why You'll Love Cisco
The Cisco Technical Services group provides world-class support for customers around the globe. Your opportunity to impact the health and performance of networks and systems that surround us all are limitless. Career growth options will be bold, as we realize our vision to become the #1 IT Company in the world. Make an impact with us!
Who You'll Work With
Our Enterprise Routing and Switching Team provides third level technical support on a global basis via phone, email, web, and remote access for Catalyst Switching and Enterprise Routing products to Cisco customers, partners and other TAC teams. You will gain insight on the detailed functionality of Cisco Catalyst Switching products and partner with all distributed elements of engineering and the service chain. With a technology runway that never ends, opportunities to develop your depth, breadth and diversity of technology expertise are second to none! The ideal candidate demonstrates an aptitude and appetite for learning complex network technologies in a dynamic and fast paced environment..
Who You Are
You are a hardworking, innovative and driven professional who enjoys learning, collaborating with a multicultural group who are owning the industry with new technology.
In this role you will:
You'll provide level 3 technical support for Cisco Catalyst Switching products
You will analyze, configure and troubleshoot layer-2 / layer-3 enterprise switched networks
Build moderate-to-complex lab setups to duplicate and tackle customer problems
You love and enjoy developing and delivering technical training's to global delivery partners.
You will Apply analytical skills and technical knowledge to tackle product and software problems of moderate to high complexity.
You have Bachelor's Degree or equivalent work experience in Computer Science, Computer Engineering, Electrical Engineering, or related field.
Have 2+ years related experience
You have working knowledge of layer 2 / layer 3 protocols and technologies, including: Spanning Tree, Dhcp, Routing Protocols (OSPF, RIP, EIGRP, BGP), Multicast, MPLS, QoS, VLAN and VTP, Etherchannel, VSS, SPAN / RSPAN
You have a good experience solving network or application performance issues and possess ability to communicate effectively both verbally and in writing.
You have Hands-on experience with Cisco Catalyst Switches (6800, 6500, 4500, 3850/3650) and Enterprise Routers (ISR, ASR, 7600) and Cisco Express Forwarding (CEF) And have experience using network sniffers and fixing tools such as traffic generators (Ixia, Spirent, Colasoft),
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We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
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