Job ID: 82079 Required Travel : Minimal Managerial : No
Who are we? 13;
If youre a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT and T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.
In one sentence 13;
The role involves handling incidents and service requests from customers/end:user by following the standard methods and procedures of the unit.
What will your job look like? 13;
:Responsible for providing best in:class technical support to a global customer base. Maintains ownership for the operation and monitoring of Amdocs System, including debugging, simulations, location bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.
:Operation analysts are responsible for providing resolution to issues within the parameter of contractual Service Level Agreements (SLA and acute;s)
:Assumes ownership and accountability of support for specific modules within an application.
:Servers as an expert of specific module or applications and deal with complex assignments.
:You will be part of worlds leading telecom billing operations team
:You will support telecom billing and batch processes as per guidelines with minimal help within the SLA parameters
:You will proactively take actions to improve customer experience, reduce risk, achieve savings with approval from team lead/manager
:You will ensure all required information is documented and kept up:to:date, accurate in case any new processes and procedures are established
:You will be working as per guidelines and shift schedules defined by team lead and in collaboration with other team members.
All you need is... 13;
:2 : 3 years of experience in same or similar role
:3 yr experience in SQL
:3 yr experience in Unix
:Experience using office software such as Excel, Power Point
:Role requires excellent level of English : reading and writing and excellent organizational skills
:Previous experience in global company (hi tech company : an advantage)
:Experience in Unix scripting an advantage
Why you will love this job: 13;
:You will be involved one of worlds top telecom company billing processes and executions
:You will have the opportunity to work in a growing organization, with ever growing opportunities for personal growth
:You will be involved in identifying automation opportunities and process enhancement efforts