Technical Analyst 1

Technical Analyst 1
Empresa:

Autozone De Mexico, S. De R.L. De C.V



Área:

Otros

Technical Analyst 1

Detalles de la oferta

SUMMARY

Provides second level support for AutoZone Store Technical Support concerning store system issues. Handles problems of a sensitive nature or that require extensive research to resolve. Provides phone resolution, hardware replacement and dispatch of on-site technician if necessary.

RESPONSIBILITIES
Provides phone resolution, troubleshoot, configures and verify operation status of devices, and store specific system.
Handles problems of sensitive nature or requiring extensive research to resolve.
Follows documented escalation procedures when needed and thoroughly document all activities in tickets.
Provide superior service through fast and prompt interaction with other groups of support.
REQUIREMENTS
Level of Formal Education:A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses.
Area of Study:Information Technologies / Computer Science
Years of Experience:One to two years.
Type of Experience:Experience as AutoZone Support Agent
Special Certifications or Technical Skills:Fluent in English and Spanish
Other/Preferred:LINUX, MS Office, MySQL.


Fuente: Neuvoo_Ppc


Área:

  • Otros / Otros

Requisitos

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