Team Leader Hr Admin

Are you ready to be part of the change?- What role will you play?- Establish trust relationships with customers in a country or group of countries- Acquire a thorough understanding of key customer needs and requirements and continuously propose solutions- Serve as the communication link between customers, delivery teams and service line managers- Manage issues faced by customers and deal with complaints and escalations- Support E2E process in the resolution of difficult questions in the day to day operations- Play an integral part in bundling initiatives by facilitating discussion around new services to drive expansion opportunities- Ensure team's management including coaching, training, motivation and performance management guidance- Supervise the daily operations by adhering to the agreed SLAs- Ensure proper work coordination and ensure deliverables from team- Ensure proper process documentation and work instructions- Actively contribute to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results.- Support existing initiatives e.G.
HR IT global solutions implementation- Prepare regular reports of progress and forecasts to internal and external stakeholders using key metrics- Strong communication and interpersonal skills with aptitude in building relationships with professionals at all organizational levels- Experience in providing solutions based on customer needs- Ability in problem-solving and negotiation- Ability to prioritize multiple concurrent tasks- Team player with a critical, yet result-oriented and positive attitude- Preferred degree in business administration or relevant field- Experience in an HR Delivery Center- More than 3 years working experience managing a team- English required + other language (language of country assigned) preferred- Experience in People Soft and SAP HCM preferred (Work Day/Service Now as a plus)- Knowledge of Microsoft Office or equivalent tools and ticketing tools