Support Associate Engineer Funtional/Application Job

Support Associate Engineer Funtional/Application Job


Support Associate Engineer Funtional/Application Job

Detalles de la oferta

Requisition ID: Work Area: Customer Service and Support
Expected Travel: 0 : 50
Career Status: Professional
Employment Type: Regular Full Time

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best:run businesses that make the world run better and improve people's lives.


SAP Digital Business Services (DBS) offers comprehensive services for every aspect of customers software implementation, operations and upgrades, including continuous improvement, quality management, problem resolution, and knowledge transfer. Support employees explain the key methodology of Solution Support and how SAP engages in a holistic way, by understanding the end to end customer solution landscape, core business processes system landscape and process automation.

As Global CoE organization it is our task and responsibility to understand and proceed on the new business models and operational challenges of our customers.

- MaxAttention,

- Active Embedded,

- Enterprise Support

Under the umbrella of MaxAttention Next Generation we provide the necessary methodology and content to drive the innovation agenda with continual redefining of requirements and industry business models.

Besides delivering innovations we engage pro:actively with our Premium Engagement and Enterprise Support customers using a holistic approach to analyze, understand and define action plans for customer's situation. We support our customers in increasing the value they get out of their SAP Solution with reduced Total Cost of Ownership (TCO).

Beside these, we resolve production down situations and escalations. By doing so we ensure customer satisfaction and success, secure maintenance revenue and protect the SAP brand.

To deliver all that in an efficient way industrialization is a must. We build supportability features, standardize and automate delivery of content and invent new delivery models.

Foundation is our extraordinary technical and application knowledge. We bring together engineering talents into a single, global delivery organization, the Global CoE : dedicated to the values and aspirations which unite us in order to deliver the desired outcome, whatever it takes. Our guiding principle, "Customer comes always first," underpins everything that we do on a daily basis, ensuring that we operate to the highest possible engineering standards.

In this role you will be working in the Center of Expertise (CoE) in the Application/Functional Team for Latin America.

We seek a Support Associate Engineer to deliver on:site and remote services related to SAP solutions for MaxAttention, Active Embedded and Mission Critical Support (Escalations and Task forces, MCS Back office) including optimization, assessment, technical integration/ validation, and empowering trainings and workshops. In order to achieve our ambitious targets and to continue our fast growth, we are looking for a Support Associate Engineer to perform a key role in the support of technical design, customization, implementation, integration, testing, and upgrading of SAP mobile applications and infrastructure.

The Support Associate Engineer will also be

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