.**Who We Are**:**Who You Are**:This position works closely with Success Operations Managers to coordinate Leadership objectives for our growing Support & Success Teams. Predominantly, the Success Technology & Integrations Coordinator will implement, maintain and manage the numerous automations, integrations and other technological requirements our Success Team requires to handle all inbound Support & Success Requests, including, but not limited to: Highlevel, FreshDesk, FreshCaller, FreshChat, Freshbot, ClickUp, Zoom, and Zapier. As an assistant in change management, utilizing Agile Project Management methodologies, the Coordinator will help drive these projects to completion on-time, with flawless execution and mínimal disruption.This position is also responsible for documentation of technological processes through maintaining field definition workbooks and internal technical manuals.**What You'll Be Doing**:- Works with Success Operations Managers to implement organizational strategies and goals as related to technology, processes, and change management.- Assists Success Operations Managers with helping team leaders, managers, and department heads to identify departmental needs and goals.- Collaborates across multiple departments to assist in completing assigned organizational goals and objectives in a timely manner.- Responsible for assisting with implementation and change management processes of assigned projects, ensuring all stakeholders are consulted, informed, and equipped as change occurs.- Documents and optimizes Customer Success procedures, processes, and internal training materials.- When necessary/appropriate, work with the Billing, Customer Care, Marketing, and other related teams to train and guide them on best practices and usage of our Support Ticketing System and processes.- Assist in the integration of our Support Ticketing System with Zapier, Zoom, and our company data warehouse.- Assists in researching, cleaning and organizing data and analytics, also working with Development and Data Analysts to create required reporting and analytics.- Assists in editing and optimizing reporting (Pendo, Highlevel) as well as automations (Zapier, Highlevel, FreshDesk) due to the ever evolving needs of the company.- Report weekly on performance and upcoming initiatives.- Demonstrate technical acumen to execute plans given into workable solutions.- Communicate a passion for customer success with a team player attitude.**What You'll Bring**:- Associates degree or equivalent work experience and minimum of two years in software Project Management/consulting experience or technical support.- Five years of experience in an Operational role, preferably in a Technical Support Call Center or Professional Services organization.- Knowledge of internal systems preferred (HighLevel App, ClickUp, Zapier, Freshdesk, Zoom, etc)