Strategic Delivery Lead
About Swiss Re
The Swiss Re Group is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. It anticipates and manages risk – from natural catastrophes to climate change, from ageing populations to cyber crime. The Swiss Re Group is organised into three Business Units, each with a distinct strategy and set of objectives contributing to the Group’s overall mission.
About the Role
To partner with and actively enable the Location Head by building solutions, steering and owning strategic topics and initiatives for BSC Mexico, others BSC and the GBS' system.
To establish and own framework for identifying, prioritising, resourcing, and executing strategic topics at BSC
Drive Internal & External Branding and positioning for Swiss Re in the local ecosystem as well as for the location across business functions in Swiss Re
Lease ownership of methodology & transition solutions process with the Management Consultant (SI Methodology) and Outsourcing Analyst (Transition Solution team) for BSC Mexico.
Contribute towards locational strategy by conceptualising and steering initiatives around growth, operational excellence, innovation and stakeholder management.
To develop relations, globally and locally, towards identifying opportunities and themes that match the BSC Mexico´s aspirations and implement them.
Engage with the local ecosystem to propose and evaluate viable alternative services delivery for new functions transitioned.
Foster community engagement activities. Define key topics to cover through internal communication and workshop.
Implement Governance Framework. Define BSC Risk Matrix together with BSC Head.
BSC growth plan and resources requirement to support that expected growth.
Enable the success and sustainable development of the location by driving the Strategic Priorities across the BSC
Conceptualise, lead and/or steer strategic locational initiatives spanning across growth, operational excellence, innovation and partner management.
Ensure consistent and timely reporting within on BSC, so we can assess existing location situation.
Providing consulting expertise and program management to business leaders and strategic Initiatives lead on off-shoring topics including transitions governance, risks, risk mitigation and industry practices in the area of transition and transformation projects.
Enable leveraging of the cross functional synergies at the location and across the BSCs to ensure Operational Excellence and create value for Swiss Re
Develop multi-level relationships to ensure project delivery goals are meet as planned.
Support the location head in creating and consolidating a location value proposition – based on the diverse competencies that exist in the location and the business needs of functions across Swiss Re
Plan and execute on newer teams and work moved to BSC Mexico together with Management Consultant (Transition Solution Team).
Scout the local internal and external ecosystem to adapt best practices that position BSC Mexico for success.
Establish strong industry connect across industry associations (e.g. NASSCOM), universities, innovation ecosystem, and constantly explore and execute partnerships relevant for BSC's CoE aspiration.
Define, agree and plan internal knowledge initiatives.
Ensure high levels of customer satisfaction by delivering project on agreed terms and costs.
Follow-up on Employee Engagement assessment and required follow-up actions with functions leaders.
Perform other position related tasks as instructed by Line Manager.
Maintain the Risk Matrix updated and secure proactive follow-up on open issues.
Make sure that the BCM is in-place and updated.
Growth plan projections and headcount planning and follow-up.
Define external and internal communication strategy with the function experts in Americas.
Support community engagement activities.
Ensure BSC Governance framework implementation and Risk Matrix follow-up.
Overall 8-12 years of work experience, with at least 3-5 years of relevant experience.
Values and Behaviours
Confident in engaging courageously, challenging constructively and voicing opinions to find solutions.
Strong active listening skills, able to remove any barriers by communicating and collaborating with other team members, effectively managing and resolving conflict.
Demonstrates passion to perform, by stepping up and taking personal responsibility and inspiring others through enthusiasm and commitment.
Applies influencing strategies to build compelling cases that engages and inspires others to support specific goals, actions and directions.
Sets priorities with an appropriate sense of what is most important, and plans with a realistic sense of the demand required.
Able to integrate and balance' big-picture' concerns (i.e. overall themes, trends, goals) and the day-to-day activities.
High level of self-awareness – coming from maturity in self-reflection.
"Complex Systems" perspective on organizations – resulting in holistic approaches and initiatives based on a strong foundation in "Continuous Improvement".
Able to translate business strategies and goals into practical action plans.
High on drive and initiative.
Good business acumen with ability to synthesize creative solutions and consulting capability.
Strong Interpersonal Skills to build and maintain productive lasting relationships.
Effectively collects, evaluates and organises information using logical and systematic processes.
Ability and confidence to interact with senior stakeholders within the organization.
Ability to engage and to foster dialogue within the organization.
Strong ability to balance ambiguous and uncertain situations.
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