Strategic Customer Success Manager

Strategic Customer Success Manager

Instructure Inc

Strategic Customer Success Manager

Detalles de la oferta

Instructure was founded to define, develop, and deploy superior, easy-to-use software. (And that’s what we did / do / will keep on doing.) We are dedicated to the fight against iffy, mothbally, shoddy software. We make better, more usable tools for teaching and learning (you know, stuff people will actually use). A better connected and more open edtech ecosystem. And more effective ways for everyone everywhere to access education, make discoveries, share knowledge, be inspired, and do big things. We accomplish all this by giving smart, creative, passionate people opportunities to create awesome. So here’s your opportunity.We are looking for a Mexico based to be responsible for our key clients throughout LATAM. A Strategic Customer Success Manager functions as a dedicated point of contact for some of our most key accounts. Those customers are identified by either their size, their importance to a market segment, or importance to a geographic location. A Strategic CSM is responsible to ensure that Instructure’s products value is defined and delivered, leading to a world class customer experience, expansion and renewal.What you will be doing:

Develop a strong working relationship with stakeholders of your accounts
Drive adoption and satisfaction metrics for assigned accounts
Work with our Implementation team to setup new accounts for future success
Work with customers to establish goals and aid them in achieving their vision
Maintain healthy client relationships
Manage all incoming and outgoing communication from assigned accounts
Be a mentor to the rest of the Customer Success organization
Utilize all Canvas resources to resolve customer concerns
Recognize, communicate, and escalate issues up through management
Communicate customer needs cross departmentally
Driving exemplary customer satisfaction scores
Retaining all customers from assigned customer base
Here is what you will need to know/have:

Requires a Bachelor's Degree with a minimum of 5+ years Customer Success and/or deep educational experience
Required: A high degree of professional polish and executive presence
A strong understanding of Customer Success and why the position exists in SAAS
Strong organizational skills, demonstrated follow up and follow through
Capacity to set correct expectations and manage issues to completion
Multitask and prioritize tasks in a changing environment
Strong team mentality, utilizing internal and external resources strategically and judiciously
Customer facing background within the software industry
Demonstrated ability to solve problems and seek solutions
Fluency in Spanish and English.
Ability to travel to meet with Clients.
We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.Apply for this job

Fuente: Neuvoo_Ppc


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