Staff Application Operations Engineer - Order To Cash

Staff Application Operations Engineer - Order To Cash

General Electric Company

Staff Application Operations Engineer - Order To Cash

Detalles de la oferta

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Role Summary:
This role owns the overall support process and activities for order management, billing and collection process and other Finance module within Oracle e-Business Suite. This role owns and is accountable for the daily operation, SLAs against operational commitments, and effectively balancing different, competing objectives; will manage the communication with key business stakeholders and coordinate with technical resources and vendor partners to resolve issues and drive
continuous improvement.
Essential Responsibilities:
Owns and is accountable to resolve order to cash questions with emphasis on the billing process, troubleshoot the issues, manage system changes and do the impact analysis
Overall understanding of Oracle EBS 12, and be familiar with AR setups and configurations and how it impacts other modules
Owns monitoring and P&A reporting leveraging a consistent tool and approach, upstream and downstream systems
Leads complex, multi-disciplinary teams in resolution of high profile outages/application
incidents leveraging contingent worker support team, internal supporting organizations and
Application Operations coworkers when appropriate
Owns and is accountable for pertinent contingent workers access and work prioritization
Proactively identifies and removes obstacles or barriers by collaborating with many different cross functional teams
Demonstrates mastery of the intricacies of interactions and dynamics in Agile teams
Tracks, plans, and outlines all the close activities for the team and track that to close on time
Uses data, practical knowledge and innovative insights to drive timely decisions, determine
appropriate courses of action, and forecast future needs while managing risk and uncertainty for
the team
Beyond driving day-to-day operational tempos and rigor, participates in activities for strategic
business rhythms including Application Architecture and Roadmaps for the coming year
Creates a culture of customer focus and high performance to drive innovation through
continuous customer engagement to facilitate appropriate application upgrades and
Navigates through ambiguity, prioritizes conflicting asks and shows ability to adapt to
changing priorities
Demonstrates skills in collaborating with different stakeholders, influencing decisions and an
ability to take strategic view
Oracle Cloud and financial expertise is a big bonus
Bachelor's degree in Business, MIS, Computer/Software Engineering or related field
Minimum of 10 years IT systems support and implementation experience
Minimum of 8 years of experience in billing processes within Oracle E Business Suite, including OM, AR, and collections modules.
Oracle SQL/PLSQL skills
Desired Characteristics:
Excellent analytical and problem-solving skills
Ability to adapt to a fast and dynamic environment
Ability to effectively translate between functional and technical teams
Ability to follow procedures and produce/maintain supporting documentation Excellent written, oral, and interpersonal communication skills
English proficient, to the level of leading conference calls with Global multifunction teams and clearly articulating and reporting objectives and results to all involved stakeholders
Highly self-motivated, self-directed, and attentive to detail
Ability to effectively prioritize and execute tasks in a high-pressure environment
Extensive experience working in a team-oriented, collaborative environment
Ability to communicate effectively with senior management
Adapts readily to changes in workload, staffing and scheduling
Locations:Mexico; Monterrey

Ciudad: monterrey

Fuente: Neuvoo_Ppc


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