Sr. Service Desk Technician

Sr. Service Desk Technician
Empresa:

Rackspace Us, Inc.


Sr. Service Desk Technician

Detalles de la oferta

**Overview & Responsibilities** The Service Desk Technician is required to exceed customer expectations in the provision of service support to customers and will work with the team to meet Support Desk SLA's through effective communication, the management of their daily workload and utilising best practice processes.
The success of the position will be measured by customer satisfaction, overall team performance and the ability to achieve individual objectives.
Responsibilities:

+ Provides initial employee technical support for inquiries received over the phone and/or email.
+ Assesses nature of problem and resolves simple and basic support issues over the phone.
+ Serves as first-level problems or problems that need on-site assistance to higher skilled support troubleshooter on technology problems; refers more complex staff.
+ Ensures the proper operation of hardware, software, internet, personal device, and telecommunication equipment.
+ Keeps informed of most recent trends and technologies.
**Qualifications**

Qualifications:

+ Knowledge of technology maintenance.
+ Skills at assessing nature of problems and resolving simple and basic support issues over the phone

+ Experience with hardware, software, internet, personal device, and telecommunication equipment.
+ Good communication, interpersonal, organizational, and planning skills.
+ Ability to communicate technical info and ideas so others will understand.
+ Ability to provide FANATICAL support

Ciudad: mexico city


Fuente: Neuvoo_Ppc


Área:

  • Otros / Otros

Requisitos


Conocimientos:

  • Basic

Ofertas Relacionadas

Asesor financiero tecamachalco

SIEMPRE CRECIENDO S.A DE C.V. SOLICITAMOS ASESOR FINANCIERO Requisitos: * Edad: 25-40 años* Sexo: Indistinto* Escolaridad: Minimo Secundaria* Disponibilidad de...


Puebla (de los Angeles)

Publicado hace 25 días

Recruitment analyst

Job description: Will be responsible for corporate clients , internal recruitment processes. Job responsibilities -Tracking for the internship program...


Nuevo León

Publicado hace 25 días

Medico, celaya, gto.

Farmacias del ahorro, empresa 100% Mexicana y lider en el ramo farmaceutico Te invita a integrarte en su equipo de trabajo MEDICO- TIEMPO COMPLETO ZONA: CELAYA...


Guanajuato

Publicado hace 25 días

Asesor de crédito - comalcalco 933 118 21 97

FINANCIERA SIEMPRE CRECIENDO (Rayon No. 410, Col Vicente Guerrero) SOLICITA ASESOR DE CREDITO GRUPAL REQUISITOS: -Experiencia en campo (venta, cambaceo...


Tabasco

Publicado hace 25 días