Sr Analyst, Java Support

Sr Analyst, Java Support


Sr Analyst, Java Support

Detalles de la oferta


Responsibilities:Responsible for Level 2 support which includes SOP based work orders, incidents and preliminary investigations
Undertake and ensure timely resolution of incidents and work orders per SLAs
Collaborate with Level 1 and Level 3 support teams, and stakeholders
Ensure timely escalation of issues that cannot be resolved at Level 2
Enable L1 teams to be self-sufficient to resolve known issues
Build application knowledge and be updated on application changes
Familiarize with monitoring and monitoring tools to proactively identify issues and deep-dive into symptoms/issues for service restoration
Ability to troubleshoot, debug code, identify root cause and resolve issues with minimal supervision. Responsible to maintain SOP documents and keep it up-to-date.


Education and Experience:BE/MCA /M.Sc degree
Overall experience required: 3 - 5 years:
Hands-On experience in application development, maintenance and production support.
Experience of working in a team that delivers a high availability service.
Conversant about validation procedures and security governance for portal applications
Experience with Linux (Redhat, Centos, or Ubuntu) system administration, shell scripting.
Experience with Windows server administration and tools, including PowerShell.
Hands-on experience in Java, J2EE, LifeRay Portal, Portal Administration, Oracle database.
Working knowledge with JMS/messaging queue, network, security and virtualization.
Experience with most of the SDLC tools, such as: SVN, Git Maven and/or Ant Jenkins for Continuous Integration Artifactory or other package management tools JIRA for agile planning and issue tracking Selenium Web Driver Tomcat server Apache web server
Experience with Configuration Management with Puppet or Chef or Ansible are highly desired.
Experience with load testing, in particular jMeter & Mercury Load runner
Must be a self-motivator and team player.
Able to follow-through on tasks and small projects
Strong analytical skills and communication skills
Passionate with continuous learning and keeping up with latest technologies.

:Information Technology

Ciudad: guadalajara

Fuente: Neuvoo_Ppc


  • Tecnologías de la Información / Sistemas Operativos



  • Java
  • Linux

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