**Company Description**Upwork, in collaboration with a leading American multinational technology company, is looking for a **Spanish Speaking M365 Grace Period Support Specialist**. This unique opportunity allows you to be at the forefront of Microsoft's products. If you have expertise in M365 products and a passion for innovation, we encourage you to apply.**About Upwork**:Upwork is the world's largest marketplace connecting businesses with independent talent across the globe. We are thrilled to support our client's business products, a game-changing initiative that will define the future of technology.**Job Description** About the Role**:The client is seeking skilled and experienced **M365 Grace Period Support Specialist to support Spanish Speaking clients**. The agent will proactively contact and provide solutions to customers who have M365 subscriptions currently in "Grace" period, which includes any of the following: the existing payment method is expired, declined by the bank. The freelancer will support the customer by assisting them to re-add their payment.Are you ready to shape the future of technical excellence and customer success? We're looking for an exceptional person to join our dynamic team.**Qualifications** What should you have**:- Strong command of the English and Spanish language- Superior communication skills including active listening- General knowledge on M365 technologies (Exchange, SharePoint, Teams, DNS, PowerShell, etc.)- Excellent problem-solving skills- Strong interpersonal skills- Persuasion skills are a plus- A positive attitude and the ability to build relationships with clients- Ability to speak a second language may be advantageous**Device Specifications**:- Computer that is not joined to another company's domain, neither managed by any remote management - inventory systems or tools- Windows 10 Pro (latest updates installed)- Minimum of 8 GB RAM (16 is recommended)- Core i3 processor (i5 is recommended)- Minimum of 256GB Hard disk (256 SSD is recommended)- LAN (local access network) required- For security requirements, freelancers will not connect to the provided systems and tools using WiFi.- A minimum of 25 Mbps download speed & 10 Mbps upload speed- No 3rd-party antivirus software installed- Media devices that are Teams compliant- Microphone/headset with background noise canceling (not a phone headset)- Webcam, preferably compatible with Windows Hello TechnologyIf you are selected to move forward you will need to complete the following steps with our onboarding team:- Background check and authorization- Identity check and location check- Live hardware check confirming the technical specifications required for the role- Payroll vendor documentation**Additional Information**- Fortune 500 Client- Competitive Pay- Remote WorkAll your information will be kept confidential according to EEO guidelines.
