Solution Expert.

Solution Expert.
Empresa:

Kudelski Sa


Solution Expert.

Detalles de la oferta

Mission
The Solution Expert brings expertise for our customers, maintaining deep knowledge of the available NAGRA and market technologies to develop a vision, propose solution architecture, and advise on possible evolutions of existing and future customer architectures. Accountable for the consistency of the technical solutions offered to customers. Build and nurture a trusted relationship with customers. Become the recognized technical interlocutor both for customers and inside NAGRA.

Responsibilities
Position purpose
Understand and elicit customer needs / requirements / business problems to solve
Build and propose solution architecture delivering the highest value for customers and NAGRA
Get agreement on product customizations with PLM whenever required
Author technical proposal answering RFx
Deliver Functional & Security Requirements(FSR) and Solution Architecture documents (SAD)
Review and contribute to new products proposed by PLM
Provide support to services organization during the deployment of solutions

Offer expertise
Visit customer (in accordance with the sales/account manager)
Understand topology, head-end, STB population, security status and operational constraints of the customer
Be able to translate this understanding into documents required for further solutions delivery
Be able to challenge the solutions proposed and make sure that they fit the needs and constraints of the customer
Identify customer needs/requirements of solution
Describe requirements of solution:
Functional
Operational
Security
Performance
Propose solution architecture
Focus on re-using existing components and products
Leverage NAGRA products and already deployed solutions to propose smart solutions fitting with customer requirements minimizing
Identify, review and communicate needs for customization/adaptation
Collaborate with security and product architects in integrating security guidelines
Discuss alternative solution architectures with security and product architects
Deliver Functional & Security Requirements(FSR) and Solution Architecture Documents(SAD)
Use document templates provided by security and product architecture team
Avoid (Minimize worst case) customization of standard product
Obtain approvals from PU architects
Expose solutions to sales, service, pre-sales team allocated to the customer
Review new products and product updates proposed by Product Management
Review changes to existing products
Review migration requirements for customers towards a new version of products
Review new operational requirements from a customer perspective
Review workload estimates

Requirements / Profile
MS or Bachelor*s degree in Computer Science or equivalent experience
Experience interacting with clients as a technical expert, ideally in a consulting and/or professional services environment
Proven ability to gather technical requirements, document technical specifications and lead architecture discussion
Must be able to convey key architectural principles to client technical teams as well as internal engineering staff
Some travel may be required, one or two weeks duration
Must be organized, details oriented with excellent communication skills
English and Spanish required for this position, Portuguese and French would be a plus

Ciudad: mexico city


Fuente: Neuvoo_Ppc


Área:

  • Otros / Otros

Requisitos

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