SOFTWARE CUSTOMER SUCCESS MANAGER | Rockwell Automation http://xjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=12166&siteid=105&PageType=JobDetails&jobid=2704238&codes=IND Skip to the first action element of main content Job search Sign In 22-Jul-2020
SOFTWARE CUSTOMER SUCCESS MANAGER
Mexico
Position Summary
- Manages the Adoption of purchased Software to ensure the efficient implementation and drives necessary support to support customer success and ultimately the renewal
- Uses data and workflow information from Customer Success Platform (Gainsight) to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolio
- Translates available customer data contained within Customer Success Platform and other sources into value delivered to customer by engaging Services contracts and software subscriptions
- Communicates value delivered to customer on a periodic cadence using QBR methodology and other means of communication/cadences
- Foster a cohesive team environment with Sales, Delivery and Distributor team members on behalf of customer. Collaborate with team members to ensure an optimal customer experience
Qualifications
- Experience with understanding c ustomer buying behavior s & processes .
- Have knowledge on how services are organized and delivered – Collaborate with them on behalf of customers.
- Ability to motivate and work with others to make customers successful .
- Commercial acumen. Ability to collaborate and build trust with sales.
- Capable of developing, communicating, and executing a services ARR strategy at a corporate level.
- Excellent presentation and communication skills (written and verbal) to various levels of customer ’s organization.
- Comprehending the needs and requirements of customers in order to bring strategic value to them. Promoting customer needs as the key driver for business goals and initiatives.
- Self-starter with strong collaboration skills
- Capability of Managing Multiple Priorities.
- Ability to work with cross functional teams
- FluentEnglish & Spanish, Portuguese desirable
Education and Experience
- Bachelor’s degree in Business Administration, engineering or related fields.
- At least 8 years of work experience and experience in working with customers in a commercial and/or technical capacity for Software, Industry 4.0, IoT or OT
Requisition Number
92849BR
Business Group
Architecture and Software
Job Category
Sales, Services, and Solutions
Relocation Eligible
No
No. of Positions
1
Work State/City
Guadalajara, Mexico City, Monterrey
Company Overview
Rockwell Automation, Inc. (NYSE: ROK), is a global leader in industrial automation and digital transformation. We connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more productive and more sustainable. Headquartered in Milwaukee, Wisconsin, Rockwell Automation employs approximately 23,000 problem solvers dedicated to our customers in more than 100 countries. To learn more about how we are bringing The Connected Enterprise to life across industrial enterprises, visit www.rockwellautomation.com .
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