Services Specialist - Customer Order And Fulfillment

Services Specialist - Customer Order And Fulfillment

General Electric Company

Services Specialist - Customer Order And Fulfillment

Detalles de la oferta

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
Responsible for Customer care and cross functional work within the to meet requirements needed, seeking to exceed the customers’ expectations.

Essential Responsibilities:
Essential Functions/Responsibilities
Enter orders for small projects
Increase order entry for flow orders by Empower and/or COE
Assure compliance with customer contract requirements
Expedite orders to meet customer’s requirements
Coordinate and document all modifications to orders including drawing changes and bill of material changes
Pulse communication with Supply Chain to prioritize orders according to Request Dates
Verify shipment of equipment
Investigate shortages, damages, and missing equipment
Assist in resolution of claims and incorrect invoices
Disputes resolution
Responsiveness by sales force case maintenance
Submit and expedite all customer-specified documents
Follow up on invoice process for small projects and Drop Ship Flow Orders
Backlog follow-up and maintenance (re-schedules)
Drives actions to improve On Time Delivery and reduce Overdues
Associate’s degree or a High School Diploma
Minimum of 2 years of Customer Service Experience
Organized with excellent analytical capabilities and problem-solving skills
Customer Focus
Ability to work under pressure
High performance team Leadership
Desired Characteristics:
SAP & Excel expertise
Strong oral and written communication skills
Strong interpersonal and leadership skills
Ability to work independently
Strong problem solving skills
Locations:Mexico; Monterrey

Fuente: Neuvoo_Ppc


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