Service Desk Agent L1 - Guadalajara

Service Desk Agent L1 - Guadalajara
Empresa:

Cognizant



Área:

Otros

Service Desk Agent L1 - Guadalajara

Detalles de la oferta

Cognizant is always looking for top talent.
We are searching for candidates to fill future needs within the business.
This job posting represents potential future employment opportunities with Cognizant.
Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant.
If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.

Service Desk Agent - L1
Candidates must be willing to become familiar with Service Desk policies and services. Will be basically supporting SPANISH market and interaction with ENGLISH Support teams.
On call rotation availability on weekends and National holidays when required.
Three shifts:
Morning: 6:00 am to 3:00 pm
Afternoon: 3:00 pm to 11:00 pm
Night: 11:00 pm to 6:00 am
Tech Skills
Good communication skills and customer management
IT Troubleshooting skills
Exposure or basic knowledge on ticketing tools such as: Remedy, Siebel, Clarify, Microsoft Sharepoint, etc...
ITIL Methodology
Experience
6 months to 1 year of experience in:
Troubleshooting desktop applications (MS office, Adobe etc)
Troubleshooting on VPN connectivity - basic knowlegde
Password reset tools
Remote control tools
Strong knowledge on operations/service delivery
Ability to manage critical situations with minimum supervision
English skills - written and spokenis a plus for the role.
What we offer:
Full payroll
Law benefits
Major benefits such as more vacation days, food tickets, private medical insurance and life insurance, annual bonus and more!
Professional development and career path
Employee Status : Full Time Employee


Fuente: Neuvoo_Ppc


Área:

  • Otros / Otros

Requisitos


Conocimientos:

  • Basic
  • Desktop

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