Service Delivery Manager Ii

Service Delivery Manager Ii
Empresa:

Atos


Lugar:

Nuevo León


Área:

Otros

Service Delivery Manager Ii

Detalles de la oferta

About Atos
Atos is a global leader in digital transformation with over 110,000 employees in 73 countries and annual revenue of over € 11 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.
The purpose of Atos is to help design the future of the information technology space. Its expertise and services support the development of knowledge, education as well as multicultural and pluralistic approaches to research that contribute to scientific and technological excellence. Across the world, the group enables its customers, employees and collaborators, and members of societies at large to live, work and develop sustainably and confidently in the information technology space.
SDM is the first Point of Contact for Local and Global Product Lines for all topics related to delivery of the services within her/his perimeter.
Managing End-to-end Delivery includes :
SLA/OLA review
Follows up on SLA/OLA, including security requirements.
Ensure that all related changes are passing the existing governance principles like Change Advisory board.
The SDM is responsible for the complete lifecycle of a specific service or group of services. This lifecycle includes:
Application Knowledge
Technical need analyses
Technical concept definition, design costing
Service production deployment
Delivery , service management and evolution
Budget and forecast for defined services
Pre Sale activities (RFI/RFP, Rainbow, IPER...)
The position requires a strong customer focus, strong organizational skills, knowledge of Information Technology capabilities, good financial knowledge related to Budget and Forecast, Costs and Revenues.
The job needs the ability to lead multidisciplinary teams to envision, design and implement robust IT services. Within this scope he has clear competencies to manage technical units as delivery units for technical services.
SDM needs good English skills, some international experience and strong communication skills.
Major Functional Areas:
Service design
Analyze demand, specify requirements, cost deployment and RUN part of the service (global and local).
Establish operating agreements, processes and service levels with Business.
Service Deployment & Delivery
Manage service production implementation (investments, planning, process, configuration, tests,...)
Good understanding of function and flow of application and service business cases.
Assess together with Ops team impact on SLA/OLA and define common improvement plan.
Ensure that the Change and Release management processes are respected.
Act as a consultant in case of incidents.
Manage the interface to internal customers on operational level.
Save guard on the quality of the production service.
Control production services costs using the enterprise service costing model.
Align with Technical service units all technical requirements which are needed.

Service Management Planning
Manage capacity planning related the growing business.
Work with the Business to identify new Service needs and opportunities.
Qualification / Competencies:
graduate degree in informatics or in a cognate discipline or comparable proficiency
Ability to collaborate with multidisciplinary teams at an international scale. Open to cultural differences
Customer focus, good planning and organizing skills
Ability to act with customer orientation and be attentive and responsive to customer concerns, based on an operational interconnection.
Excellent written and communication skills, business fluent English is mandatory
High Initiative, decisiveness, customer orientation goal-oriented and assertive behavior
Good and widespread technical background (Network, System Engineer, Database Administrator) is an asset
Knowledge about payment services is an asset.
Stress resistant and ability to adapt to tight deadlines and dynamically changing priorities
Ability to travel frequently.

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.


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