Senior Technical Support Engineer - Mexico City

Senior Technical Support Engineer - Mexico City

Netcracker Technology

Senior Technical Support Engineer - Mexico City

Detalles de la oferta

Position Summary (Roles & Responsibilities):
Providing Technical guidance and trainings to Service Desk team
Initiate development, and develop internal technical procedures for Service Desk for all existing and new coming operations/types of requests
Report on any operational risks, unexpected delays or production issues to the management
Control technical conformity of Service Requests fulfillment
Manage projects and tasks related to automation and optimization tasks performed in the Service Desk
Experience & Requirements:
Highly motivated individual with good analytical skills dedicated to completing tasks on schedule
Experience in system, network or application administration with expert troubleshooting ability (Linux)
Experience of working in knowledge management environment: creating detailed knowledge documents after resolving the incidents, empowering users, enabling self-service to reduce repeat incidents
Excellent communications skills and interpersonal skills
Strong working knowledge of network protocols and services
Good experience in scripting languages (shell, bash and python)
Excellent deductive reasoning and troubleshooting skills
Good customer service skills, with good written and verbal communications.
Creative thinking and Initiative (analyzes strengths and weaknesses of current approaches, modifies and adapts current methods and approaches to better meet needs)
English level: intermediate or upper
Will be of advantage:
Understanding of IaaS, PaaS, SaaS service delivery
Understanding and knowledge of ITIL framework best practices for IT Service Management
Technical experience of an application hosting environment (including web servers, database, virtualization, storage, load balancers, firewalls)
Experience with SQL and NoSQL
Spoken and written English & Spanish
Knowledge of SW development/implementation methodology
Ability to read Java code and query Oracle DB
Good communication skills

Fuente: Neuvoo_Ppc


  • Otros / Otros



  • Java
  • SQL

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