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Senior Order Management Representative

Senior Order Management Representative
Empresa:

(Confidencial)


Detalles de la oferta

Descripción y detalle de las actividadesPurpose:- Provides new and existing customers with the best possible service in relation to order processing and clarification duties. Thoroughly reviews incomixed, emailed, or EDI order key information, and processes clarifications with the customer via phone or email when applicable. In addition to order processing, rllows up on customers complaints through a CRM software. Responsibilities:- Enters timely and accurate orders according to departmental standard work procedures using Order Management Software and SAP.- Reviews incoming order all special requirements such as terms and conditions, special pricing, quotes, etc., as they are received.- Works with customers to resolve any discrepancies between the purchase order and the operating system. - Assigns the appropriate delivery block on problematic orders, thoroughly documents detailed notes. - Completes daillow r customers purchase orders resolutions.- Capable and willing to take on stretched assignments (such as new processes and/or responsibilities)- Processes customers complaints through CRM. Makes sure the proper documents are created based on the customedback (QN, replacement order, return, credit and debits). Ensures customers satisfaction.- Support management with new hires onboarding, job shadowing and training when required.- Understands the ner escalation to leadership relative to barriers that impede order entry or release of purchase orders.- Accountable to hit individual metrics and team metrics, and order entry accuracy and cycle time.- Collaborates cross-functionally with Operations, Customer Service, , and Master Data.- Ensures Brady orders ally compliant relevant to SOX, ISO, AS9100, OSHA and ANSI


Fuente: Neuvoo1_Ppc

Requisitos

Senior Order Management Representative
Empresa:

(Confidencial)


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