Senior Instructional Designer - Mexico City

Senior Instructional Designer - Mexico City
Empresa:

Teletech


Senior Instructional Designer - Mexico City

Detalles de la oferta

Primarily responsible for translating internal and external customer needs into training and resources that will achieve maximum transfer of benefit at delivery, with measurable impact to quality and customer satisfaction. Person must understand the big picture of call center performance requirements and design training to meet those need. Person will mentor Instructional Designers through reviews and coaching sessions and will support the Project Manager with curriculum design and development progress.

Duties/Responsibilites :
Project Lead
Reviews curriculum and assists Project Manager (PM) with project analysis and curriculum schedule design
Reviews all Instructional Design (ID) project deliverables (such as Course Overviews, FGs, CDDs, DDDs) to ensure quality, as well as content completeness, accuracy, and consistency across the project
Demonstrates the ability to recognize and accurately document correct and incorrect (good vs. poor) elements of course design
Recognizes adherence to blended learning standards and design template conventions and standards
Reviews ID deliverables and completes the appropriate design document review checklists
Provides constructive feedback and follows up with ID to ensure revisions are made
Completes and maintains Project Style Sheet template for projects
Participates in Subject Mater Expert (SME) reviews
Assists with course development when needed
Assists PM with project launch tasks
Attends and assists with leading project train the trainer sessions
ID Coaching & Support :
Identifies when ID coaching sessions are necessary; schedules and conducts in a timely manner
Documents and reports on ID progress to Design & Development Manager
Assists with the maintenance of ID checklists, templates, and other design tools
Attends and actively participants in monthly calibration sessions
Initiative :
Shows initiative in beginning new client projects
Researches source materials and works with the PM and SMEs to ensure materials are the most recent and up to date
Raises questions and concerns with the PM and SMEs if content appears to be incorrect or no longer relevant
When peer reviewing ID deliverables, reviews source documents to become familiar with content; checks for content accuracy
New Hire Training :

Assists with the facilitation of ID new hire orientation and training, when needed
Monitors new hire progress and mentors through first project
Project Management :
Works with project IDs, Media, QA, and PM to keep courses moving through development


Fuente: Neuvoo_Ppc


Área:

  • Tecnologías de la Información / Gestión de Proyectos

Requisitos


Conocimientos:

  • PROGRESS

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