Senior Customer Contract Manager - Monterrey

Senior Customer Contract Manager - Monterrey

General Electric Company

Senior Customer Contract Manager - Monterrey

Detalles de la oferta

About Us:
GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Role Summary:
All activities providing the necessary support on pre- and post-contractual administration & management , Terms & Conditions of the contract and the Management of claims. Also involves definition, management, and execution of risk modeling activities in support of the contract or project. Also involves definition, management, and execution of contract estimating processes and activities to support tenders and project reviews.

Essential Responsibilities:
Responsible for the profitability and customer satisfaction for assigned contracts. Provide both service agreement, and time and material program management. Assist in sales campaigns for new contracts and proposals. Assure timely resolution of customer issues and customer satisfaction for assigned contracts. Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams. Function as liaison between internal organizations and customers for assigned contracts. Participates in discussions about the future of the business requiring frequent and thorough interaction with other functions. Develops the year plan for of the larger unit. Presents product/program strategies, technical roadmaps, risks and recommendations to senior leads (EB and SEB) across GE. Important business unit clients. Complex processes requiring involvement of many stakeholders both at the client side and internally.

Bachelor's degree from an accredited university or college. Minimum of 5 additional years of experience in Customer Contract Management.

Desired Characteristics:
Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills.
Locations:Mexico; Monterrey

Fuente: Neuvoo_Ppc


  • Tecnologías de la Información / Gestión de Proyectos


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