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Satellite Technical Support Engineer

Satellite Technical Support Engineer
Empresa:

(Confidencial)


Detalles de la oferta

Job summary
The Red Hat Global Support Delivery team is looking for a Spanish-speaking enterprise-level system engineer to join us as a Technical Support Engineer. In this role, you will provide technical support to enterprise subscription customers throughout North and South America. You will provide direct technical support and sustaining engineering services for Red Hat Satellite, a system management solution that makes Red Hat infrastructure simple to deploy, scale, and manage across physical, virtual, and cloud environments. As a Technical Support Engineer, you’ll maintain regular contact and develop close working relationships with top developers, engineers, and architects and assist our front-line support engineers with complex and meaningful issues. Red Hat's Global Support Delivery team is dedicated to resolving the issues quickly and effectively and is dedicated to improving up-time and reducing IT costs for enterprise customers. This role is a great opportunity to become part of a fast-paced, creative company that is changing the way software is developed, sold, and supported. Successful applicants must reside in a country where Red Hat is registered to do business.
Primary job responsibilities

- Support customers by responding within the designated service-level agreement (SLA) time to incoming calls, chat, and web-based inquiries about our technologies
- Investigate and resolve issues; develop solutions for our customers while understanding their business needs
- Diagnose problems, troubleshoot, and develop solutions for customer issues
- Exceed customer expectations by providing outstanding customer service
- Collaborate with other engineers and developers to develop creative solutions for our customers, including fixes
- Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain
- Consult with and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
#LI-REMOTE
Required skills

- Outstanding written and verbal communication skills in English and Spanish
- Linux system administration experience, including installation methods, networking, firewall, security, clustering, web servers, and databases using Linux
- Solid troubleshooting and debugging skills with a passion for problem-solving and investigation
- Excellent customer service skills, help desk experience, or customer-focused experience
- Bachelor's degree or equivalent experience within the enterprise IT sector
- Scripting or programming experience with Bash, Perl, Python, Java, or Ruby is a plus
- Industry experience supporting Red Hat Satellite offerings is a plus
- Red Hat Certified Engineer (RHCE) or other Linux certification is a plus
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


Fuente: Bebee

Requisitos


Conocimientos:
Satellite Technical Support Engineer
Empresa:

(Confidencial)


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