Sap Mexico Early Career Talent - Solution Support

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SAP Mexico Early Career Talent - Solution SupportAt SAP, we enable you to bring out your best.
Our company culture is focused on collaboration and a shared passion to help the world run better.
We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
We help the world run better At SAP, we enable you to bring out your best.
Our company culture is focused on collaboration and a shared passion to help the world run better.
How?
We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Three reasons to work at SAP: Culture of collaboration: meet with mentors, make new friends across the globe, and create a thriving personal network.Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.Gain visibility: with Internship Experience Project in your title, you'll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.What you'll do Position Title: SAP Mexico Early Career Talent - Solution Support
Location: Monterrey, Mexico
Schedule: 40 Hours/Week
Expected Start Date: July 2025
A Solution Support Early Career Professional will work independently (within defined policies and processes) and build collaborative relationships with cross-functional teams within SAP.
Roles and Responsibilities: Utilize and improve collaboration channels like swarming and communities.Contribute to team KPIs.Develop competence with various tools, procedures, and programming languages used to accomplish the job.Develop technical skills such as reading code, debugging, and creating small corrections where applicable.Test internal systems to prevent future issues on customer systems.Deliver core customer support.Handle customer issues in team environments (swarming) and individual actions (incident solving or real-time support), collaborating with experienced support engineers when necessary while maintaining high customer satisfaction.Take ownership of customer support cases across different channels.Provide end users and customers with a technology-driven, industry-leading support experience.Become an active KCS Knowledge contributor by creating knowledge documents, tools, and processes to support customers and colleagues, including wiki content, knowledge base articles, and guided answers.Conduct knowledge transfer, proactive support, and incident prevention activities.Stay curious and open to new experiences, learning through daily tasks and targeted training.Remain at the forefront of industry technical and functional knowledge.Support SAP's support transformation strategy actively.Contribute to innovation projects aligned with SAP's vision and goals, acting as a change leader.What you bring We're looking for someone who takes initiative, perseveres, and stays curious.
You enjoy meaningful, innovative projects and are energized by lifelong learning.
Recent graduate of an academic/university program (less than 2 years from graduation).Language proficiency in English (verbal & written, ideally B2+), Spanish (fluent), and Portuguese (bonus, not required).Technically proficient in at least one expert area.Ability to accept open and honest feedback.Works independently.Positive influence on teams.Understanding of the product support strategy.Excellent presentation skills.Good technical consulting, analysis, or troubleshooting skills.Ability to manage ambiguous situations through assessment, problem-solving, and decision-making.Knowledge of technical file manipulation (e.g., txt, csv, macro files) is desirable.Knowledge of XML, JSON, and/or API is desirable.Drive for learning, self-development, and growth.We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help everyone – regardless of background – feel included and perform at their best.
We believe our diverse capabilities and qualities strengthen us and invest in our employees to inspire confidence and help everyone realize their full potential.
We aim to unleash all talent and create a better world.
SAP is committed to equal employment opportunity and provides accommodations for applicants with disabilities.
If you need assistance during the application process, please email Recruiting Operations Team at: ******.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, per the SAP Referral Policy.
Specific conditions may apply for vocational training roles.
Qualified applicants will be considered without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, veteran status, or disability, in accordance with legal requirements.
Compensation Range Transparency: SAP values pay transparency to promote an honest and supportive culture.
The annualized compensation range for this role is 0 - 0 MXN USD.
The actual offer will depend on education, skills, experience, role scope, location, and performance.
For more details on SAP benefits, visit SAP North America Benefits.

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