Sales Support Analyst – 5A

Sales Support Analyst – 5A
Empresa:

Genpact


Sales Support Analyst – 5A

Detalles de la oferta

Process Associate, Sales Support Analyst Function: OperationsMonterrey - Mexico (MTY)With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.Inviting applications for
Process Associate, Sales Support Analyst
We are looking for a Sales Support Analyst , whose objective is to support Management from an operational, analytical and tactical standpoint, by handling stakeholder requests, solving team's questions, auditing and controlling different activities from colleagues on the operations floor, along with running reports, maintaining files and leading continuous improvement initiatives.ResponsibilitiesQuote generation and follow up activities (coordinating with customer or sales team members by phone and/or email)Accountable for accurate RFQ sent and entry of orders received from customersProvide exceptional customer service by phone to our business partners, sales representatives and end customersHandle incoming customers’ requests (cases) in SalesForce.com and provide best-in-class customer service.Work with customer employees and management to promote, drive, and maintain continuous improvement in processes and productivityWork as part of a team, supporting colleagues, business partners and end customersGet to know, understand and deliver different customer service processes to act rapidly when additional support is needed.Understand and fulfill all regulations of the internal policies of the companyOther project support as neededQualificationsMinimum qualificationsHigh school diploma and related work experience of at least 1 year minimumAdvanced EnglishResult-oriented/problem solver personality and capability to overcome obstaclesPreferred qualificationsCRM experience(salesforce.com)Data analysisCreative thinkingStrategic researchSAP, Oracle or similar ERPs experienceCommunicatorSales and service mindset, customer-focused approachGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.JobProcess Associate
Primary LocationMexico-Monterrey
Education LevelHigh School Diploma/GED
Job PostingAug 26, 2019, 6:11:19 PM
Unposting DateOct 25, 2019, 6:29:00 PM
Master Skills ListOperations
Job CategoryFull Time


Fuente: Jobs4It


Área:

  • Otros / Otros

Requisitos

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