RETAILER ENGAGEMENT COORDINATOR - LOYALTY
ABOUT THIS JOB
A Retailer Engagement Coordinator will lead the operations to develop, drive and implement operational and quality initiatives that cope with business needs and company values/objectives. It is essential to work with the regional leader to enable growth opportunities by bringing in better quality, process discipline and cost leadership.
The responsibilities are to work with a client to get the data in the correct format, understanding the data from a business point of view; manage, escalate and resolve data issues directly with retailer contact.
The role may require working with multiple client data concurrently and will also include being responsible for managing the data investigation.
Support the loyalty data onboarding and deployment using SAS platform from retailers. The REC is required to liaise with the retailer and the Interview teams to get to a clean set of data which is suitable and compatible for Nielsen.
Responsible for managing the end to end requirements gathering and capabilities delivery process for multiple concurrent projects.
Develops requirements gathering strategy aligned with project management budgets and schedule.
Report test results and highlight issues via an issues log, which are escalated and managed to resolution with client.
A LITTLE BIT ABOUT YOU
As a Retailer Engagement Coordinator, you’ll act as a link for your internal clients and your team. Using your critical thinking and effective communication skills you can provide services and solutions to our client needs. If you enjoy mentoring and serve as a guide to your team, this is the perfect place for you.
Bachelor's degree required for the role.
Overall 8-10 years of experience in IT business analyst role.
Should be SAS hands-on/Certified (Mandatory)
Strong Analytical and communication skills
Experience with PM and/or BPI/Six Sigma methodologies and tools
Demonstrated communications and win/win negotiation skills, both verbal and written, that are effectively utilized across all levels of a matrix organization.
Ability to work in multiple time zones and countries.
Capable of energizing and empowering a diverse, multi-cultural operation
Knowledge of Retailer Industry & Technologies and Retailer Services organization
Have done client facing role
Good to have at least 5+ years of experience in leadership roles
Nice to have Unix and ETL experience.
We’re in tune with what the world is watching, buying, and everything in between. If you can think of it, we’re measuring it. We sift through the small stuff and piece together big pictures to provide a comprehensive understanding of what’s happening now and what’s coming next for our clients. Today’s data is tomorrow’s marketplace revelation.
We like to be in the middle of the action. That’s why you can find us at work in over 100 countries. From global industry leaders to small businesses, consumer goods to media companies, we work with them all. We’re bringing in data 24/7 and the possibilities are endless. See what’s next with us at Nielsen.