Representante De Servicio Al Cliente Bilingüe |$3800 Por Semana

Representante De Servicio Al Cliente Bilingüe |$3800 Por Semana

Ba Publicidad

Representante De Servicio Al Cliente Bilingüe |$3800 Por Semana

Detalles de la oferta

(Representante de Servicio al Cliente Bilingüe | Customer Service Representative)

Job Description
He or She is responsible for customer service inquiries received from internal and external customers along with maintaining and growing a relationship between company policyholders and independent agents.
*Minimum Skills and Competencies(Representante de Servicio al Cliente Bilingüe | Customer Service Representative)*
• High school diploma or general education degree (GED) required

• Bilingual proficiency in English and Spanish required
• Excellent verbal and written communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to type a minimum of 30 words per minute while speaking to customers
• Ability to work independently as well as in a team environment
• Candidates must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns
• Ability to adapt easily and high level of flexibility in a constantly changing environment i.e. scheduling, process improvements, and regulatory changes
• Ability to multi-task and manage several systems on a daily basis
• Ability to make decisions quickly by balancing company guidelines and customer needs
• High degree of dependability, motivation and flexibility

Desired Skills:
(Representante de Servicio al Cliente Bilingüe | Customer Service Representative)
Previous experience in insurance customer service with personal auto, commercial, motorcycle, recreational vehicle, accident and health, supplemental health, and/or homeowners products is preferred
Essential Duties and Responsibilities(Representante de Servicio al Cliente Bilingüe | Customer Service Representative)__
• Answers inbound calls and fields questions pertinent to an existing insurance policy and determine appropriate course of action
• Documenting specific details of call interaction, processing endorsements and Department of Motor Vehicle filings, answering billing questions and taking payments, excellent phone etiquette, and dedication to customer service, and strong problem solving abilities
• Effectively answers all calls; de-escalating the call where appropriate and providing solutions that leave the customer satisfied with the resolution.
• Handles most situations independent of a supervisor with ability to resolve conflicts and empathize with customers
• Effectively communicates through oral and written communication
• Continuously considers process improvements and shares opportunities with Leadership
• Adheres to schedules while maintaining an acceptable level of service, customer satisfaction and quality

Job Type: Full-time
Salary: $3,800.00 /week
• High school or equivalent

• Tijuana, B.C.

• Speak and write English fluently

Fuente: Neuvoo_Dinamico_Ppc


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