Job Summary:Combines inside sales/customer service and technical/systems knowledge to sell products, services and solutions to new and existing customers/account base through a variety of inbound and outbound multimedia communications (e.g., telephone, email, fax, portals). Effectively develops and manages trusted relationships for assigned customers/accounts. Promotes Avnet options and solutions to customers on a regular basis. Identifies sales opportunities to deliver focused market/brand solutions to the customer resulting in increased market share, sales and margin for suppliers and maximizing value to Avnet. Consistently delivers revenue or profit that supports and drives the account/customer to meet financial sales metrics. Activities may include the following as well as others:
Principal Responsibilities:Delivers solutions or finds new opportunities for a positive customer experience utilizing independent judgment and sales methodology.
Initiates and answers sales inquiries directly from/to prospective and/or existing customers to promote product offerings, services and capabilities.
Promptly and accurately responds to prospective or existing customer information requests.
Monitors/follows up on sales activities throughout the process to meet or exceed customer requirements from initial contact to order fulfillment.
Maintains and expands sales with existing accounts through a high level of customer service and customer knowledge (e.g., DTAM, projects in pipeline, critical start dates).
Working in a team environment, proactively coordinates sales efforts and strategies with internal resources such as product, materials, field sales team and suppliers.
Effectively communicates with customers regarding current product information and provides accurate and detailed pricing, quotes, and input on products and final solutions.
Coordinates existing customer requirements for inventories, delivery lead time and unit prices.
Job Level Specifications:Acquiring knowledge about assigned product / service line.
Works on smaller, more routine accounts unless partnered with more senior sales representative.
Normally receives detailed instructions to perform work. Performs basic sales or service tasks under self-direction.
Partners with experienced peers or management to begin to build contacts with customers.
Actions mostly affect own work assignments but failure to accomplish goals or meet customer expectations may require others to remedy the situation or make up sales goals elsewhere.
Work Experience:Less than 2 years
Education and Certification(s):Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.
Distinguishing Characteristic(s):Possesses knowledge of products or services typically for a specific brand or line of business.
Exhibits the ability to deliver solutions for small and less complex accounts.
Ability to occasionally travel to customer sites or attend training including some overnight travel.
Beginning demonstrated knowledge of systems such as SAP, ERP, and order management.
Basic Excel skills, Microsoft office suite and Outlook.
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