Remote Support Specialist I

**The company**

Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market.
Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.
**Our people**

At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems.
To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration**.
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**What you will bring to the team**

Responsible for providing second level support assistance to field technicians on TGCS and non-TGCS retail systems, self-checkout systems, total store services, servers and associated storage.
**What you will be doing**:
Your typical day as a Toshiba **Software Support Manager will involve**:

- Second level remote Support
- Attention to field technicians' requests.
- Approval of parts to resolve incidents.
- Validation of warranty claims.
- Make remote connections to solve endpoint failures.
(POS, Servers, PC, Printers)
- Make remote connections for endpoint customization.
(when the image is new)
- Diagnostics and solution on site.
- Validate parts availability in prophet tool.
- Administrative
- Meetings with suppliers.
- Meetings with clients.
- Meetings with PMs
- OEM devices parts homologation
- Development of technical manuals for courses.
- RSPL, parts review
- Field technicians training.
- Attention of escalations of Field Managers

**Naturally To be successful in this role, you must have and know of**
- 5 years of experience in hardware technology: Point of Sale, thermal and laser printers, monitors, scale, hand scanners, radio frequency devices, servers, Selfcheckout, etc.
- 5 years of experience in SO: Windows and Linux (Configuration and customization)
- Knowledgement in remote connections (putty, Win SCP, VNC),
- Basic knowledgement of Office 365, Oracle.
- Deep knowledgement of IT Retail infrastructure.
- Service oriented.
- Ability to organize and prioritize work and meet deadlines.
**We offer**:

- Career plan and real growth opportunities
- Constant training, tutoring, online corporate courses, eLearning and more
- Pleasant work environment (game room, nap area, amenities and more).
- Flexible work hours and dress code
- Hired directly by Toshiba and 100% under payroll
- Benefits of the law (IMSS, INFONAVIT, December day voucher, vacation voucher)
- Major and Minor medical expenses insurance: Life, major medical expenses with dental and visual coverage.
(For the employee and direct family members)
- Savings fund for employees, capped at the limit of the law
- Grocery coupons
- 12 days of vacation plus 6 floating days
- Relocation bonus

We offer competitive compensation and benefits focused on employees, their economic development and well-being as well as their professional development, taking care of the balance between their personal and work life, join us!
and be part of our Toshiba team

**EEO**:
Toshiba Global Commerce Solutions is an equal employment employer and is committed to providing employment opportunities.
**DIVERSITY, EQUITY & INCLUSION**:
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers.
Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency).
We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future**.