**Description**:- Gordian Staffing, A New Way of HR_Founded in 2019, Gordian Staffing helps small and medium-sized enterprises in the United States and Canada with specialized services and provides high-quality people solutions. Our headquarter is in Omaha, Nebraska. Abroad we have offices in Guadalajara and Mexico City.- This role is remote, and we only hire in Mexico for this position._Our Client:They're a HOA management company and has been dedicated to transforming communities into well-organized, harmonious, and high-performing entities over two decades. Their unwavering commitment has earned them the distinction of being the leading provider of community management services in the greater Phoenix area. Their success's pillars are consistent and open communication with their clients, clear and definitive guidelines with well-defined due dates, and a reputation for steadfast follow-through.We are looking for a Collections Specialist to support the following activities:- Contacting debtors by telephone to negotiate debt recovery.- Preventing recurring delinquency by negotiating manageable debt payment plans.- Keeping hard copy and electronic records of all documents, payment plans, and amounts paid.- Research publicly available resources to track down defaulters, including credit bureau information, databases, loan documents, and background checks.- Purging records where debts have been satisfied.- Generate Refund Checks.- Assist homeowners with online account access, online payments, and paperless billing.Monday to Friday from 09:00 to 18:00 CST MX (Lunchtime 13:00 - 14:00)**We offer**:- Competitive Salary (According to experience)- Law benefits- Remote Work- Work Stability- Computer equipment- Major medical insurance- Christmas bonus of 30 days (Aguinaldo)After the 3-month probation contract, we add the following:- Minor medical insurance (Clinic may vary according to your city)- Food vouchers (10% of the gross salary)- Restaurant tickets ($2,015 pesos)- Saving fund (8% of the gross salary)**Requirements**:- MUST: Advanced English (Strong communication skills: writing and speaking)- 2+ years of collections experience- Experience Soft Collections- Advanced Excel
