Lumber Liquidators…A GREAT place to work!
With more than 400 locations, Lumber Liquidators is North America’s largest specialty retailer of hardwood flooring. Our associates drive our success through a commitment to providing customers with the highest quality product at the lowest prices. Lumber Liquidators offers excellent career growth opportunities. Other benefits include a low premium medical plan, paid holidays and time off, a 401(k) plan with an employer match that is immediately vested, and a casual work environment.
The Regional Manager (RM) is responsible for the activities and performance of ten to twenty retail stores in a specified geographic area and for the day-to-day and long-term operation and financial success of a retail flooring business with an emphasis on delivering consistently positive results. The RM is focused on leading, planning, and directing a team of store managers and associates and is accountable for all functional areas of the business, including driving sales, overall regional financial performance, and execution of company initiatives, staffing, inventory control, customer service and compliance with all company standards. The Regional Manager sets and monitors that standards, expectations and outcomes for all aspects of the region's performance and for delegating appropriate tasks and operational activities to others. In addition, the RM will supervise, inspect, train, and/or coach managers and associates in order to accomplish all regional sales and operational goals and customer service standards, Regional Managers are responsible for driving results and positive outcomes on a daily, monthly and annual basis.
Department: Store Operations
Reports To: Divisional Vice President
Job Status: Exempt
Number of People Supervised: 10-20 Store Managers
Set Expectations and provide leadership, coaching and oversight for a team of store managers and associates dedicated to driving revenues and committed to providing outstanding customer service.
Manage the daily operation of a region including but not limited to; sales, gross margin, customer service, safety, inventory control, expense management, merchandising, promotional events, training, associate relations, scheduling, SAP, and facility maintenance.
Establish a timely and effective store visit cadence and consistently document and record store visit notes.
Ensure proper inventory levels, by product, to maximize sales opportunities.
Consistently achieve regional sales plans, gross margin, profitability goals as well as maintaining all operational standards on a daily basis.
Recruit, hire and develop outstanding managers focused on meeting Company operating and sales objectives. Review store level staffing and payroll to ensure managers are sufficiently staffing their store to meet operating objectives. Ensure that all associates present a professional appearance and approach.
Work with managers and associates to create training and development plans, identify career opportunities and develop/maintain an appropriate succession plan for Store Managers and Assistant Managers.
Address all performance management and associate relations issues in a timely and effective manner.
Utilize proper business processes, sales techniques, and planning tools; conduct competitive shops of the competition and identify process improvements focused on driving sales with new and exisiting customers.
Establish a culture and climate of inclusiveness and respect where associates adhere to the highest standards of ethical conduct, teamwork, and cooperation; foster an environment of open communication.
Set the standard for customer service provided by the stores and focus on driving sales by ensuring associates are embracing all sales processes, including the "Sales Journey".
Timely and accurate completion of all required reports, audits, paper work and maintain accurate financial records (e.g. Travel and Entertainment reports).
Ensure managers are aware of and comply with all laws, policies, safety standards, procedures and OSHA requirements. Immediately address and/or report violations; follow the letter and intent all of policies.
Build productive, collaborative working relationships with the store teams as well as with third party vendors (installers) and corporate business partners.
Ensure all associates have completed required components of the Company training programs and are adequately trained. Act as a coach and mentor for managers and associates.
Resolve escalated customer service issues and complaints in a timely manner to the satisfaction of the customer and to the benefit of the Company.
Maintain operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Conduct audits as required; take corrective and preventative action as necessary.
Ability to multi-task, prioritize and delegate tasks and duties in a complex retail environment.
Lead by example by adhering to the Company Code of BusinessConduct (Ethics) at all times.
Excellent written, verbal and negotiation skills; effectively communicate with a diverse workforce and customer base.
Strong project management and time management skills.
Solid understanding of budget management and retail math skills.
Proactively assist team members, managers and associates. Step in and help when and as needed.
Manage special projects and perform other duties as assigned.
Ability to effectively problem solve by analyzing situations and applying creative and timely solutions.
Change Management- Adaptable to a fast paced, shifting work environment; willing to remain flexible to accommodate changing business conditions, work requirements, customer and scheduling needs.
Detail Oriented- Attention to detail, ability to focus on the project or task at hand, adherence to Company policies and requirements while consistently delivering error free results.
Personal Style- Perform all duties as an ethical, high-integrity executive and exhibit strong self-confidence and poise; demonstrate and exhibit a professional presence and attitude at all times.
Balance entrepreneurial spirit with appropriate business/operational disciplines.
Other Physical Requirements:
Vision (Near, Distance, Color, Peripheral, Depth Perception)
Ability to effectively communicate with others; Bi-lingual (Spanish) skills a plus
Knowledge, Skills & Abilities:
Eight to ten years of related sales/retail/ customer service experience at a manager level; direct team managerial experience (developing, leading teams and/or managing associates)
Previous multi-unit management experience desired
Experience recruiting, assessing, selecting and developing managers, preferably in a retail environment
Must possess a valid driver's license and acceptable driving record (Required)
Education & Experience:
Bachelor's Degree or comparable experience/demonstrated skills required
Well rounded Microsoft Office skills (Excel, PowerPoint and Outlook)
SAP experience a plus
Experience with payroll scheduling system desired
Point of Sale (POS) experience preferred
Ability to drive/operare a forklift required (forklift certification required prior to operating equipment)
In general, a Regional Manager's work week consists of 5 to 6 days per week. Extensive travel is required with numerous overnight stays likely.
The Company has reviewed this position summary to ensure that a description of the basic expectations, required qualifications and physical requirements have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as the job description which provides a more detailed list of essential functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and does not change the “at-will” relationship. Lumber Liquidators reserves the right to change this position summary, the job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. Contact the Human Resources department (HR) with any questions.
Lumber Liquidators is an Equal Opportunity employer of qualified individuals and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability status, protected veteran status or any other basis protected by applicable federal, state or local law. Lumber Liquidators also prohibits harassment of applicants or employees based on any of the protected categories. Lumber Liquidators also complies with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.
If you need assistance or to request a reasonable accommodation due to a disability related to the search for employment opportunities or to complete an application, please contact us at ********** or by telephone at 866-713-6588.
Lumber Liquidators is a smoke-free, tobacco-free work environment. In accordance with applicable state and local law, smoking is allowed only in designated smoking areas.
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