Qa Senior Catalog Associate - Spanish And Portuguese (Level 3)

Qa Senior Catalog Associate - Spanish And Portuguese (Level 3)


Qa Senior Catalog Associate - Spanish And Portuguese (Level 3)

Detalles de la oferta operates in a virtual, global e-Commerce environment without boundaries, and operates a diverse set of businesses in seven countries, including Retail, third party marketplaces, e-Commerce platforms, web services for developers.

The RBS group is an integral part of Amazon online product lifecycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.
Process quality is a set of process and Audit mechanism to improve the process capability of catalog creation and updating process. The main focus is to eliminate the source of a defect and establish the control mechanism for the influencing factors of defects

Amazon’s Retail Business Services (RBS) team is looking for a dynamic and talented Senior Associate for Quality Assurance. If you are a talented, detail-oriented, and enthusiastic Quality Assurance personnel who is passionate about quality and delivering the best customer service, then we want to hear from you!

Core Responsibilities
· Conducts regular audits of activities related to functional area
· Contributes to root cause analysis in escalation management
· Creates and updates SOP/flow of processes
· Identifies process improvement opportunities (enhancements and pain points) at process/ function level
· Demonstrates the ability to handle small-scale process-improvement projects
· Leverages / demonstrates expertise in handling end-to-end processes and related tools; uses them to identify operational issues
· Trains & mentors new hires on process tasks and provides feedback to the training team to customize training modules, if applicable
· Responsible for the achieving the predetermined targets for the new tasks on boarded.
· Performs audits and quality checks of tasks completed by junior associates and reports quality metrics
· Measure catalog quality from process aspects and trigger the defects patterns for Systemic fix
· Communicates the problem statement with data on operational processes for internal and external stakeholders
· Creates standard defined reports, i.e., weekly reports
· Identifies issues and proactively reports operational challenges
· Managing CAPA for the quality Issues

§ Fluent in English, Portuguese and Spanish Languages
§ Bachelor’s degree or at least 3 years combination of education and work experience.
§ 2+ years of successful audit experience in manufacturing/service/product quality.

§ Quality audit experience
§ Experience in 7 QC Tools
§ Experience in creating excel macros
§ Exceptional interpersonal skills, ability to build relationships and influence others without authority.
§ Strong written and verbal communication skills, with an ability to communicate effectively at all levels of an organization.
§ Strong organizational and project management skills, including prioritizing, scheduling, and time management.
§ Proactive attitude, detail-oriented, and a team player.
§ Proficient in Excel

Fuente: Neuvoo_Ppc


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