Qa And Technical Support Engineer - Zapopan

Qa And Technical Support Engineer - Zapopan

Digiflare Inc

Qa And Technical Support Engineer - Zapopan

Detalles de la oferta

Objective of role:Skills and ExperienceIndependently provide technical and QA support to corporate customers
End-to-end ticket/issue management, from generation through to closure using our global support portal
Troubleshoot application bugs/defects on a variety of platforms, such as smart TVs, mobile platforms (Android/iOS), games consoles (PlayStation/Xbox) and STB
Assist in capturing logs, reports, data collection and other tasks whenever necessary
Provide appropriate planning and execution in regression testing, performance testing, integration testing, and other non-functional testing to ensure successful application deployment
Designing and executing test plans, cases and scripts to ensure that products of exceptional quality is delivered, aligned with business objectives on various platform such as mobile, web, smart TV and game console
Collaborate in a cross-function delivery team to ensure that all aspects of quality are actively discussed and addressed during the delivery process
Good understanding of development and QA methodologies, testing practices, and tools and knowing when to apply each method to achieve the desired outcomes
Strong communication skills and knows when to ask for help and bounce ideas and solutions off peers
Work with Accedo cross-functional teams to manage second line fixes
Ability to work both as part of a team and independently
Exposure to ticket/issue management systems such as JIRA
Genuine interest in technology and willingness to learn new skills
Strong understanding of the need for documentation of the work being done and knowledge transfer with the rest of the team
Primary ResponsibilitiesExcellent knowledge and troubleshooting skills, end-to-end management of customer support tickets from report to resolution and provide QA testing on customer support builds or services on various platforms. Take proactive measurements with the ability to propose and execute solutions and workarounds.
Professional Requirements:Degree in Computer Science, Software Engineering, IT or related discipline
2+ years of professional experience in the field of technical or QA support
Must have excellent customer facing skills, debugging, analytical and problem-solving tools and skills
Good knowledge of QA best practices and methodologies
Self-motivated, passionate, responsible and a good team player
Excellent communicator, detail oriented and quality focused
Experience in using troubleshooting, performance, and optimization analysis tools
Excellent English communication skills. Any other languages is a plus
Bonus Points:Understanding and experience in OTT and IPTV based development projects (DRM, OVPs, Advertising, Analytics) is a plus
Experience in using cloud service providers (e.g.: AWS, Azure, Google Cloud) is nice to have
Some practical background in apps development and knowledge of programming languages (e.g. HTML5/CSS/Java/JavaScript/React/Objective-C/Swift)
Exposure to source code management systems such as Git/Bitbucket/GitHub beneficial
Exposure to Agile, Continuous Integration, Test-Driven Development is a plus

Fuente: Neuvoo_Ppc


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