A Public Area Supervisor is responsible for overseeing the cleanliness of public areas to deliver an excellent Guest and Member experience while managing and training staff and organising regular deep cleaning tasks.What will I be doing?As a Public Area Supervisor, you are responsible for overseeing and ensuring the cleanliness of public areas to deliver an excellent Guest and Member experience. A Public Area Supervisor will also be required to manage and train staff and organise regular deep cleaning tasks. Specifically, you will be responsible for performing the following tasks to the highest standards: Responsible for overseeing and ensuring the cleanliness of all public areasManage, train and develop the public area cleanersCarry out lost property proceduresManage customer service issues quickly and effectivelyManage master keys in his/her possessionOrganise regular deep cleaning tasks, e.g monthly deep cleaning and carpet shampooingReport maintenance issues to Maintenance/Engineering DepartmentPatrol Front of House areas and Public Toilets regularly throughout the shiftWork with other Housekeeping Managers, Office Coordinators, Reception and maintenance to maintain good communicationEnsure a thorough handover to Housekeeping teamsCarry out preventative maintenance on equipmentEnsure team members comply with hotel security, fire regulations and all health and safety legislationCarry out any other reasonable task set by the hotel's managementProvide excellent Guest serviceWhat are we looking for?A Public Area Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Excellent organisational and planning skills Accountable and resilient Good communication skills Ability to work under pressure A passion for delivering exceptional levels of Guest service It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Previous hotel or leisure sector experience Previous experience at Supervisory level MEANINGFUL BENEFITS FOR YOUR CAREER & WELL-BEING We support the well-being and performance of Team Members with industry-leading rewards, recognition and support to meet their needs and dreams: Best-in-Class PTO Go Hilton Travel Discount Program???????Hotel rates as low as $40/night! Health & Welfare Benefit Plans Debt-Free Education Retirement Savings Program Employee Stock Purchase Plan Mental Wellness Support Flexible Schedules Access to your pay when you need it ???????through DailyPay
