Production Support Engineer L2

Production Support Engineer L2
Empresa:

Oportun. Inc


Production Support Engineer L2

Detalles de la oferta

ABOUT OPORTUN Oportun is a mission-driven, technology-powered provider of inclusive, affordable financial services and a certified Community Development Financial Institution (CDFI).

We seek to serve the 100 million people in the US who are shut out of the financial mainstream because they are credit invisible or are mis-scored because they have limited credit history. By lending money to hardworking, low-to-moderate income individuals, we help them move forward in their lives, demonstrate their creditworthiness, and establish the credit history they need to access new opportunities.
Since 2006, we have lent over $6.8 billion through over 3.1 million affordable small dollar loans and have helped over 730,000 people start establishing credit. In recognition of inventive approach, we were recognized by Time Magazine as one of 50 Genius Companies inventing the future.

The Bay Area News Group recognized Oportun as a Top Workplace in 2019. Come and be a part of our community of employees, partners, and customers who are devoted to expanding financial opportunity for millions. When we work together, we can make life better.

ABOUT TECHNOLOGY @ OPORTUN

The Technology team @ Oportun is dedicated to delivering and maintaining performant, elegant, and intuitive systems to our business partners and retail customers. We provide the platform, technology services, and interfaces that have enabled Oportun to serve over 1.3M customers with over $6 billion in life-changing, responsible loans disbursed.

We work on a very unique platform, combining service-oriented platform services with sophisticated user experiences, all enabled through a best-in-class (and fun to use!) automated development infrastructure. We prove that FinTech is more fun, more challenging, and in our case, more rewarding as we build technology that changes our customers’ lives. At the corporate level, Oportun delivers a very supportive and welcoming service experience, with bilingual staff across channels, and operates more than 325 locations in CA, IL, AZ, FL, NM, TX, UT, NV & NJ with mobile services available in MO, WI, and ID.

+ 1 year experience working in Level 2 Support role handling issues escalated by Level 1 Support

+ Strong history of troubleshooting skills and ability to clearly document problems and solutions

+ Significant experience writing SQL queries
+ Experience in a fast-paced start-up environment or a strong desire to be in one

+ Experience coding, preferably Java

+ Experience parsing logs, preferably SumoLogic

+ Experience using a support incident management tool, preferably ServiceNow

+ Experience using a development/bug tracking tool, preferably JIRA

+ Understanding of API structure, MongoDB, various operating systems, web browsers, mobile devices, etc.

+ Understanding of financial systems and/or terms, preferably loans or similar productst

+ BS in Computer Science or equivalent experience.
+ Strong written and verbal communication in Spanish and English. English speaking and writing is a MUST (at least 80%)

#LI-ED1

+ Quickly react to incidents reported in the Production environment by any number of sources (internal employees, loan applicants or customers, Production Support team proactive monitoring, etc)

+ Confirm possible incidents are reproducible in Staging or QA environment and document as much detail as possible in incident tracking tool to determine what type of solution is needed (including but not limited to: user training, code fix, process change, policy change, etc) before requesting assistance from product teams

+ Collaborate with members of product teams (Developers, Quality Engineers, Dev Ops, Technical Product Managers, Business Product Managers) to determine root causes and solutions

+ Identify opportunities to create new tools to enable the Production Support team to better perform their job in some way (faster, more efficiently, etc)

+ Meet and exceed SLAs for the resolution of escalated incidents

+ Sharing coverage of early/late weekday hours and/or weekends among Production Support team
Req No.: 2020-9511

Street: Blvd. Aeropuerto #843 Piso 2º Col. Santa Anita

Post End Date: 9/30/2020

Requisitos


Conocimientos:

  • Java
  • SQL
  • Access

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