We are now looking for a Presales Solution Manager for Revenue and Customer Mgmt to support the KAM organization with product and solution expertise on different levels in pre-sales, design, and delivery of customer projects. Position Ericsson as a thought and technology leader. Secure that customer feedback is shared with R&D organization.
Responsibilities & Tasks
Provide sales support expertise, conducts in-depth technical discussions with customer
Provide sales support for specific deals, propose solutions covering business requirements and present to Regions and Customer
Use a consultative approach to identify and propose areas where Ericsson solutions can provide value to Ericsson customers
Capable of mapping customer as-is architecture into functional components of the Ericsson portfolio.
Perform role of customer solution responsible to provide clear technical direction to meet the customer needs, working along fulfillment responsible and account manager.
Analyze complex customer business requirements and formulate both high level architecture and detailed requirement specifications that serve to enhance customer's competitive position.
Solution development, using Ericsson and 3PP components that are aligned to customer requirements, Ericsson’s capabilities and strategy, cost effective and technically feasible.
Lead subject matter experts and sales support resources to engage in complex sales proposals
Project scoping, scheduling, cost estimation and risk assessment
Answer RFXs, software and hardware dimensioning, for native and cloud based solutions
Participate in technical reviews and provide technical support to our customers, third party partners and Ericsson organizations.
Outstanding ability to listen, lead, inspire and motivate others
Strong team and networking skills
Good communications skills. Outstanding communication, story-telling and presentation skills, both written and verbal, internally, at the executive level as well as with customers
Highly entrepreneurial with a high level of passion, energy, dedication, and an unrelenting drive
Creative, intelligent, self-confident, team player
Experience working in a global team
Demonstrated ability to lead, influence and work across organizational boundaries and broad range of peers and executives
6+ years of related experience
Core Competencies Customer Management: CRM, Self Care, Revenue Management: Billing, Charging, Debt Collection User Data Management: Mediation Digital Transformation Project Management
Understand on TM Forum Framework
Knowledge of IT frameworks: TOGAF, ITIL, COBIT and how they can be used for digital transformations
Strong technically to be able to translate messages into customer business value
Demonstrated ability to architect pluggable, re-usable platform components pertinent to user interfaces and middle tier technologies
Demonstrated ability to present architectural design and solutions to senior management in a simplified and understandable manner
Demonstrated knowledge of software development technology, principles, methods, tools, and practices and industry standards and trends; and current web and database technologies.
Demonstrated effective analytical, oral and written communication, project management, and strategic problem-solving and solution-finding skills
Deep knowledge of operator networks & business environments.
Capacity to engage at Tier 2 Management and direct reports, understanding and articulating the business requirements and shaping value propositions to enable maximum business impact for Ericsson clients.
Experienced on approaching customers’ needs from a business and technology perspectives and identifying business solutions and evolution paths based on specific Ericsson’s technology assets (software and hardware) that also lend themselves commercially.
Experienced on designing, developing and implementing specific and complex technical solutions based on Industry products, processes and techniques for Telecommunication companies worldwide
Share project learning and contribute to Thought Leadership
Insight to judge the impact of new emerging technologies and trends on Architecture and the future business of Ericsson
Language: Spanish/English mandatory
Location: Panama or Mexico
Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.
Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.
Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.
Ciudad: mexico city
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