We are now looking for a Presales Solution Manager for Revenue and Customer Mgmt to support the KAM organization with product and solution expertise on different levels in pre:sales, design, and delivery of customer projects. Position Ericsson as a thought and technology leader. Secure that customer feedback is shared with R and D organization.
Responsibilities and Tasks
:Provide sales support expertise, conducts in:depth technical discussions with customer
:Provide sales support for specific deals, propose solutions covering business requirements and present to Regions and Customer
:Use a consultative approach to identify and propose areas where Ericsson solutions can provide value to Ericsson customers
:Capable of mapping customer as:is architecture into functional components of the Ericsson portfolio.
:Perform role of customer solution responsible to provide clear technical direction to meet the customer needs, working along fulfillment responsible and account manager.
:Analyze complex customer business requirements and formulate both high level architecture and detailed requirement specifications that serve to enhance customers competitive position.
:Solution development, using Ericsson and 3PP components that are aligned to customer requirements, Ericssons capabilities and strategy, cost effective and technically feasible.
:Lead subject matter experts and sales support resources to engage in complex sales proposals
:Project scoping, scheduling, cost estimation and risk assessment
:Answer RFXs, software and hardware dimensioning, for native and cloud based solutions
:Participate in technical reviews and provide technical support to our customers, third party partners and Ericsson organizations.
:Outstanding ability to listen, lead, inspire and motivate others
:Strong team and networking skills
:Good communications skills. Outstanding communication, story:telling and presentation skills, both written and verbal, internally, at the executive level as well as with customers
:Highly entrepreneurial with a high level of passion, energy, dedication, and an unrelenting drive
:Creative, intelligent, self:confident, team player
:Experience working in a global team
:Demonstrated ability to lead, influence and work across organizational boundaries and broad range of peers and executives
:6+ years of related experience
:Customer Management: CRM, Self Care,
:Revenue Management: Billing, Charging, Debt Collection
:User Data Management: Mediation
:Understand on TM Forum Framework
:Knowledge of IT frameworks: TOGAF, ITIL, COBIT and how they can be used for digital transformations
:Strong technically to be able to translate messages into customer business value
:Demonstrated ability to architect pluggable, re:usable platform components pertinent to user interfaces and middle tier technologies
:Demonstrated ability to present architectural design and solutions to senior management in a simplified and understandable manner
:Demonstrated knowledge of software development technology, principles, methods, tools, and practices and industry standards and trends; and current web and database technologies.
:Demonstrated effective analytical, oral and written communication, project management, and strategic problem:solving and solution:finding skills
:Deep knowledge of operator networks and business environments.
:Capacity to engage at Tier 2 Management and direct reports, understanding and articulating the business requirements and shaping value propositions to enable maximum business impact for Ericsson clients.
:Experienced on approaching customers needs from a business and technology perspectives and identifying business solutions and evolution paths based on specific Ericssons technology assets (software and hardware) that also lend
Ciudad: mexico city
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